Matt was out to Jim and Holly Cross’s to look into them having no hot water. After hearing about their previous issues and discovering their existing hot water heater was 10 yrs old. We decided to install a new 50 gallon electric water heater with a 6 year worry free warranty. When attempting to drain old water heater we discovered that the existing sump pump was inoperable, along with cracked piping. The Cross’s decide to let us provide and install new sump pump along with minor piping. While attempting to install new sump pump, it became obvious that the cracked piping was more extensive than originally thought. We replaced a section of horizontal pvc that the sump pump ties into. The Cross’s have hot water and new sump pump has been tested. All good