Technician Mike responded to a call concerning a broken tail piece to a p trap assembly for the upstairs bathroom lavatory sink. Mike was out yesterday and explained to Ryan what needed to be done. After Ryan removed to nut holding the tail piece in place, he went to pull out the old tail piece and it broke. Mike provided an option to attempt to remove the broken piece and an option to cut open the wall, cut the drain line and replace it with new pvc and p trap adapter. Ryan decided to have Mike attempt to remove the broken piece. This was successful. Mike removed the broken metal tail piece and used a metal brush to clean up rust build up inside the drain line. During the call Mike asked to view the main water shut off and water heater. Ryan directed Mike to the basement. The current water pressure to the property is 40 psi. This is low water pressure. The cause of this is the existing service line that enters the property is galvanized metal. This will need to be removed and rep