Taylor family contacted Spartan plumbing with flooded basement occurring over the holiday weekend. Evaluation was performed on sump pit and piping. Found pit to have large amount of debris at bottom and a large amount of calcium magnesium buildup around pump piping and float valve which may have caused float valve to fail by not engaging properly tested electrical and windings in pump are bad. Pump was installed in 2016 and is highly recommended to replace unit. Options were presented from a battery backup system to a troubleshooting trip charge today client will go over options with wife. Water did damage flooring in basement photos have been taken and videos have been taken of unit. Cannot warranty or guarantee existing pumps lifespan it needs to be replaced as soon as possible. New 1/3 hp pump installed along with quite check valve installed during today’s service. 2 year warranty on pump install cannot be responsible for other piping and electrical issues if any. Andrew Mannis was