Technician Mike responded to a call concerning the tank of a toilet not holding water. Upon arrival Mike met Kayla and Joseph, JT and Kayla’s one year old son. JT is currently at work and unavailable by phone. The home was built in 2000 and JT has lived here since 2017. Kayla directed Mike to the entryway half bath right by the front door. There Mike seen that the water supply to that toilet had been shut off due to it constantly running. Upon investigation it was discovered that the toilet is a tower design and the seal at the base of the tank has failed. The tank components would need to be rebuilt to repair this existing toilet. Mike then asked Kayla if the home has a water softener due to scale build up inside the toilet tank. Kayla said yes and directed Mike to the downstairs mechanical room. There Mike looked over the 50 gallon A.O Smith natural gas water heater from 2014 and discovered that the thermal expansion tank right above the water heater had failed. It is now holding