We have a Kohler Rising Wall Tub about 8 years old. Never any trouble until few weeks ago. Long story short, Kohler did not have anyone (Kohler certified plumber) less than 200 mile radius who would attempt a service call. They pretty much said they could not help me. Called Majestic who had done work for us previously and we were very satisfied with the work. The person who answered the phone was very sympathetic and found someone on staff willing to at least look at it--not having seen one before. After looking things over, Bob called Kohler technical support by phone and spent 3 hours trying to repair the tub. (Had to order a part from Kohler). Although a couple of the clever original features do not work, it is now serviceable and I am pleased to have a working tub. The diligence and patience exhibited by Bob was exemplary. Major plumbing work done previously by John with the same company was also excellent. Majestic is reasonable and fair and they go above and beyond to provide great customer service. Will call them right away if any further issues in our home.
