The work Bob did was fine, and I believe the price was very fair. However I was very disappointed in the lack of communication from the office. Our scheduled time was between 1 & 4PM, so I made sure I did my errands in the morning. I was told the technician would call 30 minutes before arriving. At 3:30 I called the office to let them know I had not yet received a call. After checking, I was told he was running late and might not arrive until 5. Again I was told I would get a call. At 5:40, I finally received an automated call. I put dinner "on hold" and waited for the technician. At 6:30, we finally decided no one was coming, and sat down to dinner. Bob arrived at 6:50. I had been waiting for him since 1:00. No one called to let us know what was going on. I did not feel like a valued customer! Because a part was needed that was not on the truck, Bob had to come back Saturday AM to do the job. My issue is not with the work performed, but with the customer service.
