We found out there is a leak at our water main valve. Before calling Majestic I called 3 other companies and all 3 told me they charge a service fee of $50 -$90 just to check the leak.Majestic is the 4th company I am calling for a quote so my first question to Majestic (Jessica) was how much is your service fee and when she told me there is no service fee then I asked her again just to be sure I heard it right. She explained to me they don't charge service fee and they;ll have to schedule their technician to check it out before giving me a quote. She told me the technician can come out on Thursday but will let me know if someone cancels out. I called Majestic on Monday. Tuesday I received a call that the technician will be available after 4pm so immediately I told Majestic yes I will be waiting for the technician (Blaine). I am so impressed with the fact that they don't charge service fee to come out and check the issue. In addition, the way they communicated with me and the follow up was great. They kept me informed. This is what you call great customer service. Kudos to Jessica and Blaine!!!
