CUSTOMER STATED: they had a leaking bath tub. TECHNICIAN NOTES: called out today to look at a leaking bath tub. While on site I found that the bath tub above the garage has a drain cap with the threads snapped off of it. Home owner had already takin the drain cap off to show the snapped piece of metal on the threads. RESOLUTION/RECOMMENDATIONS: we will need to come out and cut a whole under the waste and over flow in the garage ceiling. Once exposed we will removed the old waste and over and install a brand new one. JOB NOTES: could not locate clean out. Home owners hose bibs are off. Home owner wants to call chw and figure out why this job was not approved.