CUSTOMER STATED: There is no hot water. TECHNICIAN NOTES: Out to the residence today for the concern of a 13 year old whirlpool electric water heater throwing a code “ E02”. Called whirlpool and rep stated the heater is overheating which is causing the code to appear. Due to the water heater not being a traditional electric, rep from whirlpool recommended a full replacement. Water heater located in garage is a 40 gallon electric low boy. Homeowner stated a tree had recently fallen onto their home and they will be leaving the home while roof is getting fixed for 1-2 weeks. Customer requested service estimates to replace water heater once they return. RESOLUTION/RECOMMENDATIONS: No repairs made today. Need to forward estimates to homeowners preferred email in pinned notes. JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job not complete PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE