Customer States: Upstairs guest bathroom shower will not stop running. They are unable to turn it off. Water is off to home. Technician Notes: Out today to look into issue with the upstairs guest bathroom shower not turning off. Moen PosiTemp cartridge is froze up. Cartridge needs replaced. Toilet in this guest bathroom is also running. Mansfield toilet. Flapper will have to be ordered. Resolution: Installed new Moen cartridge in shower, restored water and tested. Estimate built for flapper replacement. Part will need ordered. Job Notes: Sewer clean out located in back right yard. Job Status: Complete. Estimates: Good to send.