CUSTOMER STATED : Water heater is not working. TECHNICIAN NOTES : Out today for the tenants concern of the water heater in the crawlspace not working properly. Home has no hot water at all. Top element is not heating. Recommend doing a full rebuild on the electric water heater. While on site the tenant also states the hose bib on the front side of the house leaks. After investigating concerns with hose bib, I had found the line had frozen in the past and bursted open. RESOLUTION : Performed major rebuild on water heater in crawlspace and replace hose bib for the front side of the home. Water heater has been pressurized and tested showing no further concerns. Homes water pressure is currently 80 PSI. JOB NOTES : Please bill resipro for invoice amount. JOB STATUS : Jb complete.