Robert is prompt, polite, professional. He thoroughly assessed my issue. He was very straightforward about a possible outcome that might impact getting my job done. His end result looks great. He took time to review what he had done. The work is not inexpensive. However, I feel confident that I got the best work I could expect in this category and I am sure I will see very good performance out of this toilet install. Cost is what it is but I think the professionalism and quality creates value. Thank you My Georgia Plumber!