Customer States: They have no hot water. Haven’t had hot water for 4 days now. Technician Notes: Water heater located in basement access crawlspace has a pilot light that is out. Previously, another technician stated the water heater got wet, it appears that this happened again. I recommend ResiPro look into a foundation specialist for this home. Resolution: Relit pilot light. Held for 15 minutes after lighting. Water heater is heating as it should. Adjusted the bucket the sump pump sits in. Job Notes: No exterior sewer clean out located. Job Status: Complete. Autho: Bill to ResiPro Estimates: No additional needed.