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Overall Experience
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Overall Experience
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Overall Experience
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Very helpful, knowledgeable. Came in with a “ can do attitude” No doubt you all have a great employee.
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Excellent service today to remove & install a kitchen faucet, & a new garbage disposal. Both service men were wonderful, efficient, & very helpful in answering all of my questions and concerns! So happy to have been fortunate enough to get these 2 gentlemen for this plumbing challenge.
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Called at 8 am because of my hot water heater, by noon my new one was installed and working! Quick response for an emergency.
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Thank you guys you are seriously the best!
Response from My Georgia Plumber:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
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I had Georgia Plumber out to fix some issues, mainly lack of hot water. They were able to order the correct part and notified me I needed to replace house pressure regulator. I also had them look at my shower, that constantly leaked. Because there were 3 items that needed to be replaced, they continued to cancel service calls, even though I had the part to replace on my hot water heater. We went without hot water for an extra 2 days due to scheduling errors. It was very difficult to get in contact with someone from My Georgia Plumber and they would say one thing, then do another. I had a technician show up at my house without notification one day. I still haven't had my shower fixed, even though I have paid for it. It has been over 3 months now and I am still waiting.
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ROBERT, WAS PLEASANT, PROFESSIONAL , AND DID A GOOD JOB. JEFF LOVE IT
Response from My Georgia Plumber:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback!
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Estimate to flush the condensation drain and remove any build up inside of the connection to heat exchanger to the condensations drain Inspected home to find no issues. All fixtures are in good condition with no leaks. Water pressure at 62psi and all toilets flush well. Tankless water heater reportedly throwing a code 90. Tested gas pressure to find it was at 6.5 “w.c. The range for the tankless is 3.5-10.5 “w.c. Talked to tech support and they suggested trying to flush warm water down exhaust vent to flush out condensation drainage system inside the tankless and if that does not work the to remove the hose attached to the back side of the condensation drain port and remove any obstructions. Flushed water down exhaust vent of tankless and removed hose to back side of condensation port to find no issues besides a little bit of grime that flushed through the system. Could not get the heater to throw a code 90. Tested. Job is completed.
Technician notes: out today to perform a whole home inspection. Home has 2 full bathrooms and 1 half bathroom. Both full bathrooms are located upstairs and the half bathroom is located on the main level. Home has a 7 year old state water heater. Water heater is a 50 gallon natural gas located on the 2nd floor. Pressure on home is 65 psi. Everything is working as it should at this time and there is no issues. Job status: complete Estimate: no further needed
Technician notes: water heater is a 7 year old state select. Located upstairs in the home. Water heater is a 50 gallon natural gas. Flushed water heater and water is filling back up. Water heater is in good condition and is working as it should at this time. Job status: complete Estimate: no further needed
Customer call about toilet is not flushing good I pulled and find toys stuck on take out reset toilet and everything is good job is complete
Called out today due to the kitchen not getting hot water Tried to reset the unit in question but cold not get the unit to reset unit tried to relight but could not Unit gave an error code of f09 Vent didn’t appear to be blocked and checked the condensation drain and it wasn’t backed up Found the blower on the inside of the unit to have a leak on it that appear to have been dripping for a long time the thermal pile is rusted will need to have at least 3 people to move old heate rour and new heater in if customer excepts quote to replace heater Need to come up with an estimate to replace the unit
CM 04/09/2024 Customer stated: they had an inspector out and flagged the gas line we ran. Tech notes: called out today to inspect a gas line. While on site I knocked on the door and got no response along with calling the home owner and got no response. Resolution: no home owner on site. Need to return when home owner is ready for us to come out. Job status: not complete. CM 04/12/2024 Customer stated: they had an inspector out and flagged the gas line we ran. Tech notes: called out today to bring the gas line up to inspector code. While on site we cut the zip ties off the gas line and properly mounted the gas line to the wall. We will need to coordinate with the inspector and customer to run a pressure test next week along with bringing grey primer. Resolution! Properly mounted the gas line. Need to come out and perform reassure test and spray grey proper on rusted lines. Job status not complete. Need to return. Showed today to paint and pressurized the gas line.
This is a complimentary estimate for My Georgia Plumber to install 3 customer supplied vanities. We will make necessary plumbing connections and test to ensure everything is functioning as intended. Note - This estimate is built site unseen and subject to change at the service technician's discretion based on discovered changes to the scope of work or access to the work area while on site Install 2 single vanity and a double one tested and everything is good Customer buy shower trim but is not match the old one she has to buy another one so we can go back to install for her that’s not including on this estimate
Customer stated: leak under kitchen sink Technician notes: upon inspection, the tubular that connects to the basket strainer has disconnected, customer stated that she had the tubular redone on Thursday and she also stated that she has recently had septic issues in the home Resolution: reconnected the tubular under the kitchen sink, filled sink up 3 times and drained it. There are no issues or leaks at this time Job status: complete Estimates: no further needed
Home inspection on home is complete. Only issue with Home is that the recirculation pump is starting to fail. Tech recommends the replacement of the pump to resolve the issue.
Customer stated: toilet that was previously installed is leaking Technician notes: upon inspection of the toilet in the upstairs master bathroom, the toilet is leaking because the fill valve tube was not cut down and had popped off of the fill valve causing water to spray and leak out of the toilet Resolution: adjusted fill valve water level and cut down the fill valve tube and reconnected it, flushed toilet 5 times. There are no leaks at this time Job status: completed
This is a complimentary estimate to complete the master bath remodel. This will include setting the existing toilet with supply line, two customer supplied faucets including 2 emergency shut-off valves and tubular drain connections for each drain. Setting of the free standing tub and tub filler. Out today 4/19/24 Trevor J. Return trip to trim out master bathroom after rough in was completed on 2/28. Installed the new free standing tub, attempted to hard pipe drain line but tub sat too far from the tub filler. Small amount of water would get on the floor when turning on/ off. Used the flexible drain that came with the free standing tub and tied into trap adapter. Set tub in place. Customer is aware he should consider doing a color matched caulking around the base for added stability. Installed new Delta tub filler on the Masco tub filler rough in box. Secured mounting bracket to floor and secured tower. Tested filler for proper function and leaks, no water is escaping from the tub w
We made repair on frozen copper pipe to hose bib but after turning on water we found two more so we abandoned line completely and ran new one
Called out today due to a back up Snaked the line and pulled back hair form the kitchen sink line Once kitchen sink line was cleared tried to run the washing machine and sink line backed up again Looked in the clean out and found that it was taking on water and sludge coming from the septic tank Informed customer she would have to have a septic company come look at it Need to see if we have anyone in Cherokee county for septic service as a referral Job is compleat Payment in pics
CUSTOMER STATED: multiple plumbing leaks TECHNICIAN NOTES: found tub spout leaking, basket strainer leaking and upstairs hall bathroom toilet fill valve not shutting off properly RESOLUTION/RECOMMENDATIONS: replaced basket strainer, fill valve and tub spout. JOB NOTES: bill accordingly JOB STATUS: COMPLETE AUTHO: 115AJVA ESTIMATES: please forward to customer
Customer complaint that the toilet was running consistently and they had to jiggle it to get it to stop. No mechanical failure at time of appointment, technician flush toilet multiple times to find no issue other than the fill valve tube had come loose and was causing the water to spray when customer took off lid to toilet. Customer attached tube to toilet flush valve and fill valve before our arrival today.