Jason is extremely friendly, helpful, and very knowledgeable about water treatment and water heaters. We called for an estimate on a water heater replacement and decided on the spot to use Northside Services because of Jason's information and professionalism. He not only answered questions about the water heater we were replacing, but also patiently answered our questions about other water treatment equipment we had. Jason scheduled a technician to come out the same day and install the new heater. There was no sales pressure and the price was reasonable, not the cheapest necessarily, but cheapest isn't always best. I will fill out another survey after we've actually used the water heater for a few days. It is just now being installled.