Upon arrival customer showed me to water heater in closet on back of home and made me aware it was leaking and she had shut everything off also made me aware that she would like to have both hose bibs replaced but the water heater was main priority customer also stated that it would September 2nd before she could have work done After providing options customer made me aware that we were the highest of the estimate she has gotten made customer aware of our online coupon stated she will call us back if anything changes