I arrived today to give pricing on permanent solutions for the homes septic system. We had previously pumped the septic pump station basin. This component on the system has failed, and caused water to back up. The homeowner made me aware that the alarm on the system has not worked, and also that he has not performed any maintenance or serviced anything on his septic system. I took the outdoor box cover off, and checked the electrical. I was able to determine that the piggyback float and alarm float are faulty, and the pump somewhat works, but the pumping was slow, and we believe most of these components are original to the home. I gave the homeowner options with upfront pricing to get these issues addressed and solved. At this time, he is going to call his home insurance and see about getting some of the worked covered.