Electric Water Heater Diagnostic, pinpoint issue and provide upfront price for repaires needed 49 dispatch fee Upon arrival customer made me aware he was not getting full capacity from his electric water heater and the upper thermostat was tripping.I gave the customer upfront pricing on diagnosing the issue and I found the water heater to be getting 240v,14 amp draw but no continuity on lower element.customer informed me that the water heater had 3500 watt elements installed and requires 4500 watts. I gave the customer multiple options and upfront pricing and he has an element on hand and is going to attemp repair on his own. Nick pleasants Hurdle mills,nc