After arriving to the home, the homeowner made me aware of how his septic pump was working. He noticed this recently, and wanted to determine the problem and solution. We began by removing the septic risers to inlet, outlet, and effluent tank. I could tell the main septic tank was full, the inlet pipe was completely submerged, and the outlet filter was submerged. On the effluent tank, we did not see the discharge pipe coming from the pump. The homeowner pulled the pump out and we determined the pipe had snapped. The discharge line is 2” going to the drain field, but 1-1/2” coming off the pump. The basin was still full of water and I was unable to determine the depth or volume of the tank. I made the homeowner aware that I would need to get the liquids removed from the tanks before I could accurately determine what will be needed to restore the system. I gave the homeowner a price to pump the tanks, at this time he wants to give the repair a shot before moving forward with work from us.