Upon arrival to the home the customer stated that we had come out and clear the blockage earlier in the week and that he was informed that they are roots in the system after using the camera to get through the lines I did find roots located at the clean out in the yard in front of the large tree, you can also look down the clean out and see these roads as well the customer has stated that he is going to dig up the area for us to be able to install the clean out over the weekend we will be returning Tuesday morning to install new clean out