Run snake down outside clean out to attempt to clear blockage Upon arrival to the home the homeowner made me aware that they were having an issue with the whole home backing up into the basement bathroom. Upon further diagnosis I came to the conclusion that there was a soft blockage in the mainline that was causing all the water to back up into the downstairs bathroom. I gave the homeowner upfront pricing and options to get the issue resolved today. The homeowner decided to have me go ahead and do the work to get the issue resolved. I began by running my drain machine down and outside clean out until the blockage was cleared. Everything is flowing properly at this time.