Aaron was extremely helpful, knowledgeable and professional. Couldn’t be more pleased with the level of customer service or the finished product. Thank you Aaron!
Response from Pronto Plumbing:
James, thank you so much for the kind review and feedback for Aaron! We're so happy to hear that you were pleased with your service experience!
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Our service provider was easy to deal with and explained everything in detail so we understood the problem and knew what to expect. Very happy as usual with Secco/Pronto.
Response from Pronto Plumbing:
Thank you, Emily!
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Very efficient
Response from Pronto Plumbing:
Thank you so much, Kwee!
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Everything completed to my Satification
Response from Pronto Plumbing:
Excellent, thank you so much for the review! Lee was glad to be of service!
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Arrived on time. Some delay getting right unit delivered to job site but remained on site til it arrived. Install went well. Little bit of “sticker shock” for the entire job but maybe I’m out of touch with today’s costs/rates! Second experience with Pronto (did a hit water heater & expansion tank a couple of years ago). Overall - “SATISFIED”.
Response from Pronto Plumbing:
Thank you, Larry!
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This should be the model for how all service calls should go. Tom Thomas was thorough, knowledgeable, empathetic, on time, and beyond patient as he answered my many questions and explained everything. He never acted annoyed, gender biased (e.g., "Do you want to discuss it with your husband first?"), or in a hurry, and was a stellar example of truly good, old-fashioned service. One of the best parts is that he (and the younger new guy who was with him- also very friendly, knowledgeable, and professional!) never acted like I was "just a woman" when speaking with me. I find it highly offensive when someone comes to service something and acts as though I won't understand anything "technical" simply because I'm female. However, I didn't get the slightest bit of this kind of treatment from these guys. They were absolutely respectful. What a refreshing experience. I'll definitely be recommending Secco/Pronto to everyone I know, and I'll be calling them for all my HVAC and plumbing needs moving forward!
Response from Pronto Plumbing:
Stacy we are so happy to hear you had such a stellar experience! Tommy was happy to answer your questions (it's your home, we encourage you ask questions!). Thank you so much for the great review and recommendation, we will be happy to be of service whenever you need us!
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Thank you, Robert!
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Response from Pronto Plumbing:
Thank you very much, Michelle!
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Thanks to Tommy. He spent a full day with my new installation. Everything he did was professional and perfect. He is a very valuable employee to Secco. I thank him n Secco for his expert service. 😛
Response from Pronto Plumbing:
Tommy was happy to be of service, Alice! Thank you so much for the great review and have a Happy Thanksgiving!
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I would recommend Pronto to anyone needing service. I have dealt with Pronto once before at this address and several times at my previous house. I have nothing but praises for their prompt services and personnel 👏🏻👏🏻👏🏻👏🏻
Response from Pronto Plumbing:
Betty, thank you so very much for the fabulous review and thank you for continuing to choose our services!
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Pronto Plumbing and Steve were fantastic. They found a time to fit us in for service within an hour of the toilet tank breaking. With no time at all we had a new toilet.
Response from Pronto Plumbing:
Leigh, we're so glad Steve could get to you so quickly and get you back up and running! Thank you for the great review!
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Great experience
Response from Pronto Plumbing:
Thank you very much!
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The Technician was experienced and a pleasure to work with.
Response from Pronto Plumbing:
Thank you so much, John!
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Repaired leak on toilet for a family in Mechanicsburg Pa
Replaced leaking plumbing piping/trap under kitchen sink and misc. for a family in Mechanicsburg pa
Replaced/Installed new water treatment/water softener with up light, well pump tank, plumbing and piping, water heater and misc repairing leaks... Checked operation of all for a family in Mechanicsburg Pa 17050
Replaced/Installed new frost free hose bibb and leaking piping for a family in Mechanicsburg Pa
Installed /replaced cut off valve to main water plumbing and piping for a family in a Mechanicsburg Pa
Inspected leak on cut off valve/fill valve and supply line on plumbing to hall bathroom toilet...Found issues and presented option sheet to owner for review and upon owner choice, proceeded to rebuild toilet tank including flush lever for a family in. Mechanicsburg Pa
Inspected complete plumbing system(s) in home...Went over water heater versus tankless, piping possible leaks on plumbing, water hammer, pressure reducing valves, cut off valves, tub and shower faucets, lavatory faucets and pop up drains and operation exposed plumbing piping for a family in Mechanicsburg Pa
Inspected plumbing and leaks from toilet, shower and utility sink and inspected washer and utility on 2nd floor...Performed repairs/install to laundry tub drain off of garage...Went over all for a family in Mechanicsburg Pa
Tankless hot water heater not working properly no hot water to home
