Reported BEV Reach-In Cooler unit leaking water out door and not going into delime mode. cleaned probes and unit fired up and is cooking properly. tried to put in delime mode but when you get it on power and delime and let go, service lights up and unit goes to just power. will not go into delime mode. spoke to Steven at factory, said it has to be the board. I'm going to order a gasket and manually delime unit. when we return will also call and try to talk to someone else at factory. 3/26/21 I arrived onsite and spoke to MOD. I pulled out bottom element to manually remove some of the scale buildup from the tank. I put the new gasket for the element in place and filled up the tank. I manually added descaler to the unit and ran it through. After I drained and fill unit 2 times, called tech support and spoke to James. Found that the board is not working properly in the clean mode. Customer doesn't want to replace because unit still works for cooking.