Verified customer concern. Upon arrival, Reach-In Freezer unit unplugged. Started up and once started could hear refrigerant leaking. Traced and found condensation loop had rub and pin hole in it. Recovered unit. Replaced condensation loop, fabricated on site. Vacuumed unit, weighed in charge, started up and allowed unit to come down to temp and cycle. Unit is now working properly. ** No charge travel and miles per Service Manager