Arrived at location on 6/22/22 - Pulled control side panel tested incoming voltage at contactor had 208. 3ph. Tested power at controller o. Tested probes to ground ,they were open. Opened door and filled to level. Turned on and it came on pulled 18psi vacuum and started to heat. Noticed she had distilled water below unit. They said someone ordered a case of it and was told to use it in steamer. I explained to Brent why you can’t use it ,has no minerals in it and probes won’t send message to water level board. Said they can se up mt must use 1gallon of regular water. Unit is operational job complete.