Tracy is absolutely great!! She has excellent product knowledge and communication skills. We recently purchased a hot tub. We had to be one of the toughest customers (that would be me a real pain) who took over 6 months to make a decision. During this period we must have visited the store 4 times and sent a dozen emails. Each time Tracy was so pleasant and responsive. She also called and "nicely" pushed us to make a decision. We purchased a house we are renovating and we have worked with at least a dozen "sales people". Tracy is the best by far. She is a real keeper. If it wasn't for her knowledge,communication skills and persistence we would have purchased the hot tub from your competitor Bruce at the spa superstore down the road
Response from Mr. Fireplace Patio and Spa:
Ken you were never too difficult just precise in what you wanted and needed too know which should be every consumers thought process, I loved having you and Ann in the store made my days :) I look forward to seeing your finished project. Tracy
