Response from Mr. Fireplace Patio and Spa:
Nancy was one of my quickest sales she knew exactly what she wanted and was so much fun selling too :) Hope Lou had a great Birthday !!!
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Traci was very knowledgeable and that is way we bought our hot tub from you it was her customer service that we enjoyed the most.
Response from Mr. Fireplace Patio and Spa:
John & Shannon were wonderful to help love customers who are caring. Tracy
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Tracy is absolutely great!! She has excellent product knowledge and communication skills. We recently purchased a hot tub. We had to be one of the toughest customers (that would be me a real pain) who took over 6 months to make a decision. During this period we must have visited the store 4 times and sent a dozen emails. Each time Tracy was so pleasant and responsive. She also called and "nicely" pushed us to make a decision. We purchased a house we are renovating and we have worked with at least a dozen "sales people". Tracy is the best by far. She is a real keeper. If it wasn't for her knowledge,communication skills and persistence we would have purchased the hot tub from your competitor Bruce at the spa superstore down the road
Response from Mr. Fireplace Patio and Spa:
Ken you were never too difficult just precise in what you wanted and needed too know which should be every consumers thought process, I loved having you and Ann in the store made my days :) I look forward to seeing your finished project. Tracy
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Ms. Kelly is a very nice person. Her knowledge of her job is impeccable. Also, I might add when conversing by phone with Tracy it's like talking to a old friend.
Response from Mr. Fireplace Patio and Spa:
Thank you Adrian you make my job easy and I enjoy having customers like you. :)
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I enjoyed shopping at the store. Tracie did a great job of explaining and showing us all the different features of the various spas.She answered all of my questions. And the men did a great job of installing the spa in very adverse conditions.
Response from Mr. Fireplace Patio and Spa:
Again I am blessed with the best customers. Thank you Vincent for your business, and I look forward to a long and prosperous friendship. Tracy :)
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Tracy did a great job in the problem solving aspects of the sale/installation and follow up after the job completion. Thanks AL
Response from Mr. Fireplace Patio and Spa:
Thank you Al, even though I was not your sales person, it was my pleasure to assist you. Anytime you need something please feel free to call on me :) Tracy
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Tracy always treats us so well. Better than family. Friendly and caring.
Response from Mr. Fireplace Patio and Spa:
Of course your like family investing in a spa is not something we take lightly your confidence in our store and the Jacuzzi brand revealed a long lasting friendship. Thank you Tracy
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We were in the market for a Jacuzzi and went to Orlando then a few places in Melbourne. When we met Tracy at Mr. Fireplace and Spa our search ended. She is very knowledgeable and cares for her customers. We love our spa and the service we received from Mr. Fireplace. She was quick to respond to questions we had and the Jacuzzi itself is one of our best purchases.
Response from Mr. Fireplace Patio and Spa:
Sherri its always a pleasure to have customers like you and Geno, thank you for your kind words. You know you can always call if you ever need anything I am always here. Thank you Tracy
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