Scott the salesman and Jimmy the Tech Installer were very good, informative, professional, friendly, courteous, etc. They answered all of my questions and were most accommodating and patient. I highly recommend Beauchamp water treatment for your water needs. Jimmy installed the complete water softener system in my basement in less than two hours and then took the time to be sure I understood the full operation of it. He cleaned up the work area and made sure all was in order.