Very courteous and professional salesman very knowledgeable on the product and how it works answered all my questions without hesitation. customer satisfaction is everything and I am a very satisfied customer!
Response from Watercure USA Water Softener & Water Filtration Systems:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
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Very Happy
Response from Watercure USA Water Softener & Water Filtration Systems:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
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The technician was also very friendly and informative
Response from Watercure USA Water Softener & Water Filtration Systems:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
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I love this company. I have had my water system since 2007. I originally worked with Lance, now I work with Mike. He is awesome. He calls every year, makes an appointment. He is never late. He is friendly, efficient, informative and knowledgeable. I highly recommend that everyone buys a water system from them!
Response from Watercure USA Water Softener & Water Filtration Systems:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
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Response from Watercure USA Water Softener & Water Filtration Systems:
Thanks for the great rating!
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Response from Watercure USA Water Softener & Water Filtration Systems:
Thanks for sharing the word about Watercure! We appreciate the great review.
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The people at Watercure are the best. They are very personable and friendly. We have had the service for over 6 years and just love the soft water and filtered drinking water.
Response from Watercure USA Water Softener & Water Filtration Systems:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
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Great water.
Response from Watercure USA Water Softener & Water Filtration Systems:
We are so appreciative of your great review! Thanks for sharing!
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No problems. Quick And simple.
Response from Watercure USA Water Softener & Water Filtration Systems:
Thanks for the shout out! We appreciate the great review!
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This is my second experience with Caleb as my service guy. He is such a handsome, nice young man. He’s a keeper 🤗
Response from Watercure USA Water Softener & Water Filtration Systems:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
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Thank you! Great service.
Response from Watercure USA Water Softener & Water Filtration Systems:
We are so glad you had a great experience!
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Caleb was totally knowledgeable and efficient with our routine maintenance check on our water system.
Response from Watercure USA Water Softener & Water Filtration Systems:
We are glad you water system maintenance was a success! Call us anytime you need us!
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Very easy to work with, scheduling very smooth.
Response from Watercure USA Water Softener & Water Filtration Systems:
Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
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Caleb was awesome and informative about our watercure system. He let us know when he was on route so we knew when to expect him which is helpful. Thanks for great service!
Response from Watercure USA Water Softener & Water Filtration Systems:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
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Caleb was efficient and friendly and didn’t mind walking me through what he was doing as he was performing the work. He kept everything very tidy (which is impressive considering how much water there was) and finished the job quickly and efficiently. This is the kind of service I have grown to expect, and Caleb delivered.
Response from Watercure USA Water Softener & Water Filtration Systems:
Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
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Conducted annual service on whole-house filtration system. Replaced all 3 filter cartridges (sediment was VERY clogged). Sanitized housings with hydrogen peroxide solution. Verified proper flow rates. Checked UV bulb - intensity meter showing 82% - still good but should plan for replacement at next service. System performing well overall. Water quality testing indicates excellent results across all parameters. Recalibrated pressure switch on booster pump. Left extra O-rings for emergency use. Everything looking great!
Installed new iron filtration system for well water application. System includes 1.5 cu ft of catalytic media for iron/manganese removal and auto-backwashing valve. Plumbed with bypass for service access. Initial water test showed 4.8ppm iron, post-installation test shows non-detectable levels. Programmed backwash cycle for 2 AM twice weekly to minimize disruption. Explained system operation and maintenance requirements to owner. Should resolve staining issues throughout home. Standard 10-year warranty registered online.
Just wrapped up tankless RO installation under kitchen sink! Space was TIGHT but made it work. System provides 400 GPD - plenty for family's needs. Installed dedicated faucet on sink deck and connected drain line properly with air gap. Water efficiency is 1:1 ratio (huge improvement over old 4:1 system). Pressure tested all connections - zero leaks. Ran system through 3 flush cycles before final water test. TDS down from 320ppm to just 15ppm! Incredible water quality now. Customer very happy with improved taste.
Performed scheduled 6-month maintenance on water softener system. Cleaned brine tank (had salt bridge formation). Checked resin bed - still in good condition. Sanitized entire system with approved solution. Reprogrammed controller for more efficient regeneration cycle based on recent water usage patterns. Added fresh salt pellets and verified proper brine level. System is functioning perfectly now. Next maintenance due October 2025. Left extra salt pellets in garage as requested.
Fixed leaking connection on undersink RO system. Found crack in housing of second stage filter. Replaced housing unit and all O-rings while on site. Also noticed flow restrictor was partially clogged - cleaned thoroughly. System now operating properly with no leaks. Performed complete sanitization while system was disassembled. Checked TDS levels before and after repair - system now reducing TDS by 97%. Recommended replacing all filters since they were nearing end of service life anyway. Quick 1-hour job, all cleaned up!
Completed installation of whole-house water filtration system today. Installed 3-stage filtration unit with sediment pre-filter, activated carbon filter, and UV light purification. Mounted system in utility room with proper clearance for filter changes. Connected to main water line with bypass valve for maintenance. Water tests after installation show significant reduction in sediment, chlorine, and bacteria levels. Demonstrated filter replacement procedure to homeowner. System operating at optimal pressure and flow rate. Left maintenance schedule on refrigerator.
All done with the annual maintenance on the Kinetico system in Youngstown! System's been running strong for 5+ years but definitely needed some TLC. Changed out all the standard filters - the sediment pre-filter was SUPER clogged (showed customer - they couldn't believe how much crud it caught!). Cleaned and sanitized all housings and replaced the UV bulb which was approaching end of life. The softener resin bed was still in good shape but I went ahead and cleaned the injector and brine line since they were showing some mineral buildup. Also fixed that small leak on the salt tank overflow that they mentioned - just needed to reseat the connection. Did complete water testing afterward - iron down to non-detectable levels and hardness perfect at 3 gpg. Everything's running like new again! Left them extra filters as requested and set a reminder for next year's service.
Conducted comprehensive bacteria testing at residential property in Warsaw. Homeowners reported intermittent gastrointestinal issues potentially linked to water consumption. Collected samples from kitchen faucet, bathroom fixtures, and directly from well head using sterile EPA-approved containers and handling protocols. Performed preliminary on-site testing for total coliform and E. coli using Colilert system – results indicated presence of coliform bacteria but no detectable E. coli. Additional samples prepared for laboratory analysis of other pathogenic organisms. Inspected well construction and identified potential contamination pathways including improper well cap sealing and inadequate surface water diversion. Discussed immediate mitigation options including temporary chlorination procedures. Provided detailed documentation of findings and sampling methodology for homeowner's records. Recommended follow-up testing after remediation measures implemented. Laboratory results will be
Finished installing a new tankless RO system for a family in Orchard Park today! They were upgrading from an older traditional tank model that was taking up too much space under their sink. The new Watercure Elite Tankless system gives them 75 gallons per day with nearly zero wait time between glasses. Had to reconfigure some of the under-sink plumbing to accommodate the new design, but everything fit perfectly once I rearranged their cleaning supplies storage. Connected the system to their refrigerator water line as well for double-filtered ice - a bonus feature they were excited about! Water quality testing post-installation showed 99.2% contaminant removal - excellent results! Walked them through the simple filter replacement process they'll need to do annually. The whole family was impressed with the immediate improvement in water taste. They're thrilled to have both better water AND more storage space!
Responded to service call in Lake View regarding a malfunctioning reverse osmosis system. Upon inspection, identified failure of automatic shut-off valve causing continuous drain flow and inefficient operation. System was an EcoWater ERO-375 installed approximately 4 years ago. Replaced shut-off valve assembly and performed comprehensive system check. Discovered TDS membrane was operating at reduced capacity (68% efficiency versus expected 95%). Replaced membrane and sanitized all components according to manufacturer specifications. Also noted sediment pre-filter was prematurely clogged due to recent municipal water main work in area. Installed higher capacity sediment filter to prevent recurrence. Calibrated pressure regulator to maintain optimal 65 PSI. Post-repair testing showed TDS reduction improved from 78% to 97%. Flow rate restored to 0.9 GPM at faucet. System now operating within all specifications. Provided customer with maintenance schedule to prevent future issues.
Just finished up hard water testing for a couple in East Aurora. They've been noticing white residue on fixtures and glassware lately. Used our digital tester to check multiple faucets throughout the home - readings showed extremely high hardness levels between 17-18 grains per gallon! That's definitely in the problem zone. Also noticed significant calcium buildup on shower heads and faucet aerators. Did additional testing for iron (0.5ppm) and pH (7.3 - normal range). Collected samples for more detailed lab analysis of other potential contaminants. Cleaned several aerators on the spot to demonstrate the difference proper treatment would make. Discussed various water softening options that would work best for their 4-person household and well water system. They seemed most interested in the salt-free conditioner system since they're on sodium-restricted diets. Will follow up next week after lab results come in to finalize recommendations!
Completed scheduled maintenance on a whole-home water filtration system in Alden today. The system consists of a sediment pre-filter, activated carbon filter, and water softener. Replaced all filter cartridges which showed significant sediment accumulation after 6 months of use. Cleaned and sanitized filter housings according to manufacturer protocols. Inspected brine tank and performed thorough cleaning to remove salt bridges that were affecting regeneration cycles. Recalibrated flow meter which was under-reporting water usage by approximately 15%. Checked all connections for leaks and replaced two worn O-rings on the main housing. Performed water quality test post-maintenance: iron levels reduced from 0.3ppm to <0.1ppm, chlorine effectively removed, and water hardness now at optimal 3 grains. System is operating at peak efficiency with properly sequenced regeneration cycles. Customer reported significant improvement in water taste and clarity following service.
Finished installing a tankless RO system for a family in East Amherst today. Their old tank-based system was taking up too much cabinet space and they wanted the latest tech. Went with our premium 5-stage tankless unit with remineralization filter. Job required some creative plumbing to accommodate the new configuration, but worth it for the improved performance. Removed old system first, then prepped lines for new connections. Installed the compact main unit under sink, added dedicated faucet (beautiful brushed nickel finish customer selected), and connected drain line. System calibration took about 30 mins to dial in optimal pressure and flow rate. Conducted water quality testing before and after installation – showing 98% reduction in contaminants! Thoroughly demonstrated system operation, filter replacement procedure, and maintenance requirements. Great customers who asked intelligent questions. Left them enjoying truly pure, great-tasting water with minimal space requirement
Visited a Grand Island residence today to investigate hard water complaints. The household had noticed spotting on dishes, dry skin after showering, and reduced soap lathering. I performed detailed hardness testing using our electronic TDS meter and titration kit to get precise readings. Results confirmed severe water hardness at 18 gpg (grains per gallon), significantly above the recommended 3-7 gpg range. Also detected iron content at 1.1 ppm. Explained to the homeowners how these minerals affect plumbing, appliances, and personal comfort. I outlined several treatment options including ion-exchange water softeners and salt-free conditioning systems. Customer was particularly interested in our salt-free solution due to concerns about sodium in drinking water. Scheduled a follow-up with our system design specialist to measure their specific water usage patterns and size an appropriate system. Customer appreciated the no-pressure approach and thorough explanation.
Just wrapped up an emergency service call in Clarence. Customer's whole-house carbon filter was leaking from the control valve and bypassing untreated water. Upon inspection, found damaged O-rings and a cracked valve body likely caused by recent pressure fluctuations in their neighborhood. Replaced the entire control valve assembly, installed new O-rings, and performed a comprehensive system check. Also cleaned out sediment that had accumulated in the pre-filter housing – it was completely clogged! No wonder they were experiencing low pressure. Ran the system through multiple regeneration cycles to ensure proper operation and verified no leaks. System is now functioning properly with correct pressure readings. Customer was extremely happy with the quick response time (under 2 hours from call) and thorough explanation. Left them with spare pre-filters and a maintenance schedule to prevent future issues.