The sales process was great and I was very happy with the service and installation. Everyone was very friendly. I wish they would have shared more details, or that I would have known to ask-- they said the wood would be lighter and better, but did not tell me the decorative frame was plastic- or that with my double hung windows they should have sold me an outside mount or made me aware that after the plantation shutters were installed I could no longer open the window to wash it or hang wreaths at Christmas.
