First off, the plantations shutters were bought from Beltway Blinds (BB) are awesome. They did an excellent job installing them too. High quality and a fair price. What we remain unhappy about is the nearly four months it took from order to install -- that is well below industry average. So here's what happened so it does not happen to you: Salesperson arrives, offers their best price. This was around the third week of Jan 2017. We weren't ready to buy as we were spending on other projects and BB wanted 50% down. I suggested 10% down, and a phone call was made to a supervisor who approved it. After the call, I said I would even be willing to pay the other 40% in on March 1, with the final 50% at install. We signed the paperwork and were looking forward to our shutters in 8-10 weeks. March 1 comes along and even though I was supposed to call in to give approval for them to charge my credit card, it was charged for the 40% first thing in the morning. Around mid-March, someone finally comes out and takes detailed measurements. By the end of April, still no shutters. I inquire and they tell me my order was not placed until they received the 50% down payment. That important detail was not conveyed to me verbally or in writing at any point previously. By mid-May, 10 weeks after they received our complete deposit, and ~16 weeks from when we signed the contract, our shutters were ready. I would never have signed the contract had I known giving them 10% at that point would do nothing. That is my only complaint about this transaction as the product is great and the installation was great. Thanks.
