After your company installed the furnace unit, our utility bills doubled but the house was freezing cold in winter, hot during the summer; repeatedly voiced issues and concerns to KYLE and he did NOTHING! Instead he blamed the house for not heating-up/cooling properly due to the the number of windows. Finally, a supervisor from your company took one look and realized that the YOUR employees did not attach the vents properly. The vents were blocked by the dampers because the ties were misplaced. It took nearly 3 YEARS BEFORE ANY ONE OF YOUR EMPLOYEES FIXED THE PROBLEM THAT YOUR EMPLOYEES CAUSED! KYLE WAS UNRESPONSIVE AND HORRIBLE!
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I recently had no heat and called Air Experts as they'd been out before to make a small repair. Kyle showed up on time and fixed the problem quickly, however this is not why I give this technician 5 stars. He went above and beyond to explain the repair, answer questions and project his very expert advice on what I need to know with an aging system. He made recommendations and gave me plenty of information that will be very helpful as I make decisions involving my HVAC system. It is not often that we encounter folks in the service industry that truly care about the job they do but Kyle is one of those rare gems! Thank-you!
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prompt arrival, very thorough service, and very knowledgeable technician
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Kyle came out today to look at my Gas-pack. My air-conditioning has not been working properly. He discovered that the compressor had probably been hit by lightening. Kyle offered great advice as to how we could get the air back on in my home. His advice will be valuable to me as I go forward.
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Good response time after Johnson County inspector notified Air Experts to complete work to finalize 1st failed inspection.
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Very patient and able to explain in plain language.
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Technician showed up on time. Diagnosed the issue quickly. Throughly explained the issue. Repair and the AC is working!
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After talking with Drew, we deciding to replace both units (Furnace and AC). Both were 16 years old. One was out, and the other one, although still working, had us worried. There wasn’t a hard sell, but an open conversation that helped us make a decision. The installation team was clean and did not needlessly leave the doors open. The first unit was installed on Thursday. Thursday night we had no AC. It took a few hours but service (Kyle) came out and fixed the problem. Friday, the second unit was installed. Friday evening we had no AC. Drew came out and fixed the issue in the pouring rain. Saturday, we had no AC again. Drew came out in a torrential downpour, with lightning and thunder threating to hit the house. Drew worked for hours trying to clean out the drain line clogged from the old unit. He was about to give up, but was determined to fix the issue for my wife, as she was having company on Sunday. One last time he braved the lightning and downpour. When he came inside there was a huge smile of satisfaction, along with messed up clothes. The clogged drain burst all over him when it cleared. The bottom line came down to the determination of Air Experts to ensure we did not regret our decision. The installation was not flawless, but the thing we were concerned about was service. A follow phone call, determined service representatives to keep us comfortable and satisfied put Air Experts above any company with have dealt with in many years.
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Kyle is well equipped with technical knowledge, and he can pin point the problem in no time. He is polite and well-versed. He fixed the problem in a short time and even lock the craw space door for me when he is finished.
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I had never used Air Experts but they responded to my earnest plea to help so pleasantly. The repair person Kyle came on Sunday am did the work and explained it in detail I could understand, and showed me the damaged parts. It took about an hour for the whole process. Their was no up charge for it being the weekend. I was very impressed with Kyle's knowledge and presentation so I asked for a maintenance plan. I would encourage anyone to use this firm.
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It's a terrible feeling when you're a parent of a 1 yr old and you come home to find your A/C not working, but it was an equally welcome relief when Kyle and his associate from Air Experts quickly found and resolved the problem. Thankfully we had service from Air Experts before and they shined then and they shined once again today. Late this morning, I arrived home to find that the A/C wasn't working as it was the day before and seemingly throughout the night. I dug through our home receipts and thankfully found our receipt for the last work that Air Experts did on our heating unit. I quickly gave them a call, which was immediately answered, and gave them a rundown of the situation. They checked for their technicians' earliest availability and gave me a window between 3 and 5 and also made sure to ask if I could be at home in case they had a cancellation and could be there earlier. To my welcome surprise, Kyle called about 4 hours before the expected window and said that they would be at my home in about 45 minutes and were there in 30 minutes. They came to the door and knocked first at which I was right at the door and greeted them immediately. They were very well dressed and clean for a job that gets into the dirtiest parts of your house and politely introduced themselves and went over the information that I provided over the phone and asked to see the thermostat and then asked to be shown the condenser. They also made sure to put on shoe covers/booties to make sure that they didn't accidentally track anything into/through our house. After showing them where everything was and how to get access to everything they needed, they went right to work with me standing there and talked me through their work. They found a few symptoms that could have spelled two major failures, one being the very expensive compressor and the other being the blown capacitor. They replaced the capacitor and tried to cool down the compressor in case it just was in its protective overheat state and not failed. After taking a few more minutes to get a price on replacing the compressor, they tried one last time to see if the compressor was still OK and thankfully they saved me a few thousand dollars in doing so as we don't have to replace the compressor today. They made sure to take a number of other readings and gave my full A/C unit a look over, finding another issue that they were able to remediate simply at no additional cost. Finding everything else working and good for now, they took the time to go over everything with my system and their recommendations and the options that are available to me so I have a clear expectation and understanding when it comes time to replace the system. That will make it easier to set aside money and to plan to replace the whole system instead of having a very expensive surprise and maybe not being able to put in the system that we want to because it was an emergency. All in all, we have had excellent experiences with Air Experts and we expect to continue to go to them for all of our HVAC needs.
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Very patient with me as I tried to make a decision to repair or replace. Prices are definitely on the higher side, but they ended up agreeing to a price match.
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From the first phone call, communication was awesome. Technician arrived exactly when he said he would. Very knowledgeable about his business. He made sure I understood exactly what the problem was.
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When faced with no AC during recent spike in temps, Air Experts was able to schedule me faster than anyone else. They even ended up moving my appointment appreciably sooner than expected. The tech was so nice and professional. I was so please I requested a maintenance contract for all my heating and air needs. Thank you so much Air Experts!
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No heat call perform diagnostic and found issues then performed repairs system is now operating.
No cooling call performed diagnostic found issues and let home owners know there options.
1st floor no cooling call,found issue and performed repair system is now operating.
One heat pump heating tune up,new install system ready for winter weather.
Hey one system heating and cooling diagnostic and a one system heating tuneup.
No cooling call. Performed diagnostic found the reason for no cooling,then repaired system, unit is now operating
No cooling founds drain lines blocked cleared lines and tested system. U it is now cooling
No cooling call performed diagnostic and found issues went over options was given authorization to perform repairs system is now operating.
