Mr. Jones was on time, he was polite and quick, explained what he had done showed me pictures of it. Overall very respectful thanks for a job well done
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Upon completion today, my service technician Jay, explained in detail with photos, each item he checked on my furnace.
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I contacted Air Patrol Air Conditioning to come out and finish the job that another established local HVAC contractor bungled. I called Air Patrol at 0800, we discussed the issue, and Shawn said they would be at my house between 1300-1500. True to their word, the technicians Alan and Jay showed up at 1310 with the parts they needed and were finished by 1500. The issue was a multi-component failure, evidently caused by an electrical transient on the power feed to the AC condenser. The prior contractor (who was also the company that installed the entire system just five years ago) had already come out two days before, initially struggled to diagnose the issue, and came back a day later to replace the PCM board on the condenser, which did not fully resolve the issue. They then thought the issue was a faulty inverter on the condenser. However, they were proposing that they would not be able to get the parts and install them for still another day, making for a total of three days without AC. The other contractor was also proposing to charge almost ten times as much as Air Patrol ended up charging me. Air Patrol also installed an ICM493 voltage monitor and surge protector at the condenser power feed, as recommended by Carrier in order to protect against the same root cause from doing damage again. I was impressed with the professionalism of the Air Patrol staff from top to bottom, the extremely fast response time, very reasonable pricing with upfront and clear discussion on that point in advance, and in general, simply a level of technical competence with the task at hand which was not universally shared with competitor companies. I am a very happy customer.
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These guys are great in every way. The best thing is that they are honest. I had a quote from Milestone for my AC repair and one from Air Patrol, Air Patrol was much less. I asked Air Patrol why they were less and showed them the Milestone quote. Milestone had included several things that were already on my units and they also charged double the part cost that Air Patrol charged for the EXACT same parts.
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I had an $800 electric bill and air patrol came and worked on my unit and my vents instantly were blowing hot air .. something I had not felt in the 2 years I lived in the house.. thank you so much! Highly recommend
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Shawn and his crew have always been thorough, willing to explain system issues so you understand the problem and don’t price gouge like some . No different today. I highly recommend Air Patrol!
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On time, provided temp fix until motor could be ordered. Clear communication, with expected timelines. As always exceptional service by both Shawn and Alan.
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Shawn is awesome! Had an issue shorty after installing a new unit in 2019 and Shawn was there immediately to resolve it. Fast forward 4 years later, I have an A/C issue today and Shawn was here to fix it within a few hours of calling for service. Customer service doesn’t get any better than that!
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Above and beyond - I was blown away (quite literally from an AC perspective too) on how honest and trustworthy Shawn is as well as how well he explains the options, recommendations and what I should do. This was truly a unique experience and I appreciate that in todays world, there are people that you can still trust and have such a great experience. Thank you!!!
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