Overall Experience
Quality
Price
Convenience
Called to setup A/C maintenance and had service within 2 days. Kent called beforehand to confirm he was on his way and arrived promptly. He was friendly and had the tune-up done within 45 minutes. Everything is running smooth now.
Overall Experience
Quality
Price
Convenience
My appointment was scheduled from 11-2, the Tech arrived around 3:15. He was very nice. He got right to work on figuring out what was the issue with the A/C unit. He explained to me the issue and that he would be able to fix it. He gave me the price/total cost up front. I agreed with the price and he completed the job in a matter of minutes. Thanks Kent for the great work. He also advise me of a plan the Ameritech offers that includes 2 maintenance cost per year and gave me the price. I told him if we decide to sign up for the plan I would make sure I give his name.
Overall Experience
Quality
Price
Convenience
Kent at Ameritech came back today to wrap up a duct repair. He explained exactly what he and his partner tech (Alex?) would be doing to complete the repair; and then went in the attic and knocked it out. Both men did a thorough job (apologies for not remembering the second man's name).
Overall Experience
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Convenience
Annual service appointment; everything handled quickly and completely.
Overall Experience
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Convenience
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