of course our a/c quit the first day of horrible heat and humidity. I was referred to B & G by a friend; from our initial contact the service was professional and we found all our questions were addressed; our service was completed in a timely fashion; our new unit was supplied and installed when B & G said it would be. The installers were personable and professional; I would definitely go back to B & G and i would certainly suggest them if someone was to ask me who to use.