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Needed an HVAC repair, and tried Baxter Comfort Solutions, since they serviced my area. Put in an online request, which was very user friendly, received a call from the owner the next morning at 7:30am. He sent his employee, Orval, to our house first thing. Orval was extremely professional, knowledgeable, and friendly. Repaired our furnace in short order. I couldn't be happier with the service and Orval. So much so, that I signed up for a service agreement.