I returned home from being out of town for several weeks to find out that my AC was not cooling my house. I called BS at 10:00 PM on a Sunday night and by 6:30 AM the next morning I had an appointment scheduled for early that morning. When the tech arrived at my house, he explained what the problem was, how to fix it, gave me the price and let me make the call.
Called and they were able to send someone the same day, within an hour of call. Very efficient. Very helpful technician.
Had to take the entire day off work to get the issue fixed. Was hoping to take only half a day but ended up having to take the entire day, but then again it was my AC that was broken.
Arrived early and quickly identified and repaired problem