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Brett was excellent. Very friendly, caught some issues that needed to be caught, and explained them to me in a manner I could understand. Really appreciated his patience with all of my questions.
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Jason came out and inspected the items we were concerned about and explained in detail what would be the remedy and what items were a priority. He was generous with his time and attention!
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All aspects of what was done and was explained in simple terms, also suggestions about service I could use in the future, but not neither pressured to invest in those. Very professional and thorough tune up.,
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Nick is a very knowledgeable, dedicated professional. He was timely, thorough and easily answered all our questions. Would recommend his work without hesitation.
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Coldest day of the year and house temp was dropping into 40's when we woke up. My two young kids were shivering. I called BWS and Luke called me back within an hour. Walked me through some troubleshooting steps and figured out the problem over the phone and got my heat back on. No charge! Was very helpful and clear with questions and explanation over the phone. After we got heat back on he I ffered company's services to help prevent problem from recurring but was not pushy about trying to generate future business. Highly recommended.
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