We have had Bryan install our air conditioner last summer.
The technician/installers were very professional and very personable.
Glad you could come out the same day
Came home on the coldest night in 20 yrs w no heat! Luke from BWS arrived within an hour and had the furnace running within 30 minutes. Great work!!
Let's start on a good note. I appreciate the great customer service. The technicians have always been friendly and knowledgable. While I realize my furnace tune up was free because I am on a service plan, I was told a CO2 detector would cost $161(with discount). Seriously? I can get one that detects the same ppm on Amazon for $30. I was told a humidifier pad would cost $68 (with discount). Found them online for about $10. Furnace motor... $832 (with discount). Online, looks like cost for part and labor should be at most $500. While I'm fine with the service plan. I don't trust that the pricing is fair to customers. Makes me wonder how much I've overpaid for past services.
Response from BWS Plumbing, Heating & Air Conditioning:
DearErin, Thank you for your feedback as a customer, we are sorry you are less than satisfied with our pricing. While the actual time to replace the parts may seemed short and the cost higher than expected, the ability to diagnosis the problem, have the proper parts on the truck and complete the repair in a timely fashion is the result of an investment of our time to train and willingness to commit funds to an inventory that allows for quick repairs. Our service mechanics earn a living wage, have benefits and a support staff to answer your call and dispatch in the efficient manner. We feel our prices are competitive and as reasonable as we can be for us to continue to be in business today and in the future. If you feel overcharged, I respectfully would ask you to consider diagnosing the problem, ordering the part online, wait for delivery and install. While we try our best to offer all of that within that day. I hope this explanation of what our pricing encompasses helps.
nick did a great job and explained some other problems that we have had with our water heater for a long time and how it should be fixed
AC tuneup. Cleaned blower and added refrigerant.
Install 50 gallon ao Smith power vent water heater.
Installation of new Payne air conditioner and A coil
Plumbing leak repair
Replacing sump pump
Installation of new Payne air conditioner and coil
Cleared tub drain and installed new flapper for toilet
No cool on 6; yr old carrier. System had a bad dual capacitor that I replaced out. Noticed that it was a little low on r410a Freon. Added some and now the system is worked no great. Customer is happy to have ac again on such a hot day.
Install new water heater and water softener
Diagnose water heater
Furnace tune up
Install new kitchen faucet
Install kitchen faucet