The service tech Kevin was awesome! I RATE HIS SERVICE AS EXCELLENT!! He diagnosed the problem with my blower motor, tried without luck to jumpstart it so I would have a/c over the weekend, and returned on Tuesday to install the new motor. He was very professional, courteous and helpful — just what you need when you’re hot and bothered. Now for the problems. When I arrived home Thursday afternoon to find my a/c not working, I called CC. I thought my service agreement would give me priority, but I was told there wasn’t an opening until after 5:00 on Friday, or they could schedule me on Monday. When temperatures are 95+ and your a/c is out, that should be a priority. I took the Friday appointment, but of course it was too late by then to have a new part available by Monday. CC emailed their estimate on Monday which I thought was high ($693) since the motor was still under warranty. I called the office and was told there was no warranty, end of discussion. It was then on me to contact Ruud/Rheem to confirm coverage. CC also told me they had ordered the motor and it would arrive Tuesday. However, they couldn’t schedule me until Wednesday. That’s when I asked to speak with a supervisor (Liz I think), who was sympathetic but more interested in playing defense. Bottom line is CC took care of me on Tuesday after all, and reduced the cost to reflect the warranty claim, which makes me happy. However, there was a lot of unnecessary pain to get there. If you advertise that you give priority to customers with a service agreement, then you need to show it. In addition to having service agreements since 2015, I have spent about $3000 over the past 4 years for other services, all of which I have been happy with. I realize no matter what, I would have been without a/c over the weekend, but an earlier diagnosis on Friday could have possibly saved me a day. I also hate to have to argue for what I think is only reasonable.
Professional, nice and very knowledgeable!
Bryan and Brian were very friendly and professional. They explained everything and were cery thorough. They found a problem and quickly repaired it.
Very professional and friendly. Made sure I understood what they were doing and that I was happy with the service. Also quick and efficient.
It was 6 months maintaince for my heating. Mr Gary did an excellent job. He was very professional and completed and checked everything. Also, he explained everything to me. I was very impressed with him
Cody was really professional and speedy. My dryer is working great now!
Inspect HVAC system and ductwork.
Replaced doorbell button
Evaporater coil leaking! Thank you for choosing Carolina conditions for all your hvac plumbing and electrical needs
Residential dryer vent cleaning
Water heater repair
Replaced blower motor on a rheem gaspack. Thank you for choosing Carolina conditions for all your hvac plumbing and electrical needs!
Water heater not working
Installing a ring doorbell.
Duct cleaning or ductwork replacement assessment
Water line leak
Clogged floor drain
No ac due to heat running at the same time! Thank you for choosing Carolina conditions for all your hvac plumbing and electrical needs!
Water heater, electrical, plumbing