Vince did an exceptional job diagnosing and repairing my mini-splits. I had been having reoccurring problems with my NEW system for over 2 years that no one else seemed to be able to figure out. Vince came and put extra effort into understanding the system and the problems I was having, then went even further to research and discuss with other professionals. To my delight, he was able to find a solution to the problems that were causing my units to quit working and one that was leaking down my wall. He came back and clearly explained what had been happening, he and Mike replaced the water pumps in several of the units, fixed some wiring, leveled the units so they would drain properly, and correct a water flow issue that relied on gravity flow in portions of the system. He even took the time to look at a ceiling light that had quit working when the system was installed and figured out what was happening with it. Vince was professional and polite during all the visits, listened to my concerns, was honest regarding problems that he was seeing, and didn't give up on finding the resolution. Vince and Mike worked quickly to implement the repairs and solutions, and cleaned everything up before leaving. Both Vince and Mike were professional and polite. A great job done. I highly recommend both Vince and Mike!