The service provided by Comfort Control has always been very good and all of the guys have been nice that have been here, except for the ones that installed my new units in 2012 - they were not nice and installed two totally different units outside that did not match. I knew that I had paid for two of the same units, and asked them to make it right - that is when they became huffy and no longer nice. Go forward from 2012 -the present time. I have had more trouble with these units than a 25 year old unit in another house. There have been major issues with both units, meaning multiple service calls over the last 6 years. I always thought that if I kept up with the biyearly maintenance appointments, that I should not have to worry about replacing parts, more service charges for a technician to come out here, etc. That has not been the case at all. I will never buy a Lennox product again. That is what the salesperson recommended in 2012 and not being an expert on H/AC systems, I went with his recommendation. Never again. There is a $79.00 service fee each time I have a problem; yesterday's labor was around $360.00 - he was here for about an hour. I understand there is a lot of overhead in the company, but that is outrageous to me. On top of that, the new part that he had to replace the defective part (control board) was broken out of the box, so he had to find another control board in his van, and used it instead. Again - the guys are extremely nice and I know they don't have control over charging a service fee or that something in the unit is defective. My problem with Comfort Control is the quality of their products and that I have spent a lot of money on these units bought from them - and "what will go wrong next?" is always in the back of my mind. To pay this much money for two H/AC units and then to have problem after problem just does not seem right to me.
Always good, prompt, polite service
Excellent as always. Highly recommend Comfort Control.
Comfort Control's prices are terribly inflated. In addition, when they come out for the seasonal maintenance, the tech's must be told to always try to find something broken. After 21 years as a loyal customer, I will not be a "return customer" any longer.
Reece was great! He called to let me know that he could come early if we wanted. He quickly evaluated the problem, ordered a replacement part, and scheduled another appointment for the service. Reece has serviced our systems before and he has always been awesome.
Furnace repair call. OEM control board was bad out of the box so I used a universal board in its place to replace the original board. The system is heating at this time.
Install new Bypass humidifier Aprilaire 600 for main system. Test and system operating at this time. Repair humidistat and duct run.
2 System Air Duct cleaning.
Found bad control board. Will return to do repair. Part under warranty, office needs to check to see if labor is under warranty. M/N: ML180UH070P36A-03 S/N: 5912J19063
Completed 2 system furnace repair and preventative maintenance check. Replaced filters and upstair air cleaner will need to be changed in spring time. Did a combustion test and upstair/main floor all within range. Basement level has high oxygen content, suggest having combustion calibrated for more efficiency. Owner decline calibration. All 3 systems are heating normally at this time.
Completed 3 system furnace repair and preventative maintenance check. Changed basement filter. Tested mechanical and electrical components, found no issues. Systems are heating normal at this time.
Completed 1 system furnace repair and preventative maintenance check. Found unit to be running with no issues. Replaced filter. System running at this time.
Completed 2 system furnace repair and preventative maintenance check. The air cleaners are working well. Checked the electrical and safety switches. All are okay at this time. Performed a combustion test and the upstairs system is good but the downstairs system has a high oxygen content. Performed a combustion calibration for the downstairs system. Found the basement zone not working. Found a bad thermostat for the basement zone. The owner will replace it himself. Both systems are heating normally at this time.
Completed 3 system furnace repair and preventative maintenance check. Replaced 3 clogged filters. Checked electrical and safety switches all ok at this time. Upstair system heating normal. Main floor system is heating normal. Master bedroom system has worn ignition, replaced ignition. Did a combustion test on 3 furnaces and all within range at this time. Master bedroom system heating normally.
Furnace repair call. Replaced section of wire going from indoor right behind the wall to the outdoor unit. Replaced capacitor. The system is heating at this time.
Completed 1 system furnace repair and preventative maintenance check. Replaced filter, checked electrical and safety switches all ok at this time. Did a combustion test and all within range. The system is heating normally at this time.
Wrong wire was in c port on thermostat. Used blue wire for common and connected it to both control board and thermostat and system is heating at this time.
Completed 1 system furnace repair and preventative maintenance check. Upstairs co at 45ppm with 10.9% o2. Recommend calibration for better performance Main level flame safety and blower motor controller are weak Customer wants to wait til they break them replace them
Completed 3 system furnace repair and preventative maintenance check. Discovered- Upstairs co at 45ppm with 10.9% o2. Recommend calibration for better performance Main level flame safety and blower motor controller are weak Customer wants to wait til they break them replace them
Furnace repair call. Found fuse blown due to damaged wiring. Repaired wiring and system is heating at this time. Signed customer up for one system maintenance plan and completed heating maintenance. Reusable filter was clean so I left it alone. Tested mechanical and electrical components and found weak capacitor, recommend repair. Found thermostat not programmed correctly and only utilizing electric heat strips, reprogrammed it to utilize both heat pump and heat strips for improved efficiency. System is heating at this time.