5322 Palmero Ct
Buford, GA 30518
(770) 203-1600

Local Reviews
for alpharetta, ga

Rated 4.9 out of 5 stars based on 33 customer reviews

Great service

Did a very thorough inspection and listed all of my options for fixing things I was concerned about and finding new things. Great customer service

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Great Service

Technican Ta Kim recently serviced my home. He was courteous, knowledgeable and honest. He is just another example of the great service I’ve received from Comfort Control. I would definitely suggest using them and ask for Ta Kim.

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Great Service

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Issues with product

The service provided by Comfort Control has always been very good and all of the guys have been nice that have been here, except for the ones that installed my new units in 2012 - they were not nice and installed two totally different units outside that did not match. I knew that I had paid for two of the same units, and asked them to make it right - that is when they became huffy and no longer nice. Go forward from 2012 -the present time. I have had more trouble with these units than a 25 year old unit in another house. There have been major issues with both units, meaning multiple service calls over the last 6 years. I always thought that if I kept up with the biyearly maintenance appointments, that I should not have to worry about replacing parts, more service charges for a technician to come out here, etc. That has not been the case at all. I will never buy a Lennox product again. That is what the salesperson recommended in 2012 and not being an expert on H/AC systems, I went with his recommendation. Never again. There is a $79.00 service fee each time I have a problem; yesterday's labor was around $360.00 - he was here for about an hour. I understand there is a lot of overhead in the company, but that is outrageous to me. On top of that, the new part that he had to replace the defective part (control board) was broken out of the box, so he had to find another control board in his van, and used it instead. Again - the guys are extremely nice and I know they don't have control over charging a service fee or that something in the unit is defective. My problem with Comfort Control is the quality of their products and that I have spent a lot of money on these units bought from them - and "what will go wrong next?" is always in the back of my mind. To pay this much money for two H/AC units and then to have problem after problem just does not seem right to me.

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Great service

Always good, prompt, polite service

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Friendly and great service

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Vu is very competent and knowledgeable

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First class service.

Excellent as always. Highly recommend Comfort Control.

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As always thank you Vu!

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HVAC

Comfort Control's prices are terribly inflated. In addition, when they come out for the seasonal maintenance, the tech's must be told to always try to find something broken. After 21 years as a loyal customer, I will not be a "return customer" any longer.

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Job Locations
for alpharetta, ga

Reece W.

Reece W. Job Checkin

Two system A/C preventative maintenance check complete. Changed filters. Tested mechanical and electrical components. Found weak blower capacitor in main level system. Found burnt main electrical switch in upstairs system. Found dead capacitor in upstairs system. Found weak capacitor in main level system and burning present on main electrical switch. Recommend repairs. Replaced main level blower capacitor and dual run capacitor. Replaced upstairs dual run capacitor and main electrical switch. Chemically washed condenser coils. Systems are cooling at this time.


Reece W.

Reece W. Job Checkin

1 system A/C preventative maintenance check complete. Changed filter customer provided. Tested mechanical and electrical components, all in good shape. Recommend water safety to protect furnace from water damage. Chemically washed condenser coil. System is cooling at this time.


Reece W.

Reece W. Job Checkin

2 system A/C preventative maintenance check complete. Changed filters. Cleared drain lines. Tested mechanical and electrical components, found weak blower capacitor and weak dual run capacitor for main level system. Recommend repairs. Recommend water safety for main level system. Recommend hard start kits to reduce load on compressors for prolonged life of systems. Replaced main level blower capacitor and dual run capacitor. Systems are cooling at this time.


Reece W.

Reece W. Job Checkin

Two systems A/C preventative maintenance check complete. Changed filters. Added chlorine tablets to condensate pump. Tested mechanical and electrical components. Found main level capacitor weak. Found main level contactor worn and noisy. Recommend repairs. Recommend in line water safety to protect furnaces from potential water damage. Recommend hard start kit for main level unit. Chemically washed condenser coils. Replaced the main level capacitor and the main electrical switch. Installed hard start kit in main level system. The systems are cooling at this time.


Jordan R.

Jordan R. Job Checkin

Discover downstairs ac has weak starter. Recommend new starter and a hard start kit due to age. Added both to outdoor unit and an in-line watery safety to indoor unit in garage. System operation normal at this time


Vu T.

Vu T. Job Checkin

Complete 2 system cooling tune-up special. Checked and found 2 7-year-old Trane cooling systems. Found both systems operating with weak compressor staters. The upstairs unit is running at 110/176 rated MFD and the downstairs unit is running at 90/135 rated MFD. Need to replace the weak starters to help the system start up properly. Changed the filter (20x25x1). Suggested to replace the hard start kit and suggested the Comfort Club Membership. Suggested more insulation in the attic to help their son's room maintain its temperature. Suggested surge protection for both outdoor units. The customer wants to think it over.


Jordan R.

Jordan R. Job Checkin

Discovered a weak downstairs flame safety and no compressor savers in outdoor units


Jordan R.

Jordan R. Job Checkin

Found pressure port clogged preventing pressure switch from closing. Cleaning port and heating operation normal at this time. Also ther is no secondary water safety in the attic. Added secondary water safety


Ta K.

Ta K. Job Checkin

1 system A/C prepaid preventative maintenance. Replaced the filter, cleared a clogged drain line and spray coil. Found a weak hard-start for The A/C system. The system is cooling at this time.


Jordan R.

Jordan R. Job Checkin

Completed one system furnace repair and preventative maintenance check. Checked all system components. Found flame safety weak and also no secondary water safety.


Garrett G.

Garrett G. Job Checkin

Free consultation for upgrading your system. Thank you for your time. Estimates are valid for 30 days. If you have any questions please contact us at info@comfortcontrolinc.com or call us at (770) 932-5012.


Ta K.

Ta K. Job Checkin

Completed 3 system furnace repair and preventative maintenance check. Checked electrical and safety switches all ok at this time m. Tested upstair, main floor furnace combustion and all within range. Basement system heatpump heating normally in heat strips as well. 3 system heating normally at this time.


Ta K.

Ta K. Job Checkin

Free consultation for upgrading your system. Thank you for your time. Estimates are valid for 30 days. If you have any questions please contact us at info@comfortcontrolinc.com or call us at (770) 932-5012.


Garrett G.

Garrett G. Job Checkin

Free consultation for upgrading your system. Thank you for your time. Estimates are valid for 30 days. If you have any questions please contact us at info@comfortcontrolinc.com or call us at (770) 932-5012.


Ta K.

Ta K. Job Checkin

Furnace repair call for the downstairs system. Found system blower motor overheating and not coming on. Needs new motor, starter and blower cleaning. Will have to order the motor and come back to install if the owner accepts. Will come out with Garrett for system replacement.