Quality service check after installation of new AC. Nice touch not often experienced in today's service businesses. Vu has serviced my systems for years, always excellent service and takes time to explain what he's doing and to answer questions.
I asked for someone to come back out and fix the damper. My daughters bedroom was too hot and not getting any air flow. Someone came out right away and at no charge which was even better. Thanks so much
We've had Comfort Control service our HVAC systems 3 times now. They have gotten everything in optimal working order in a reasonable amount of time and without having to leave for parts. Would highly recommend.
Comfort Control usually does a good job and today was no exception, but I did feel it was confusing. I am unsure what needed replacing (and I did have it replaced) vs what was suggested.
Ta our serviceman was excellent. He went above and beyond in explaining the situation and do extra things to make our experience that much better. He is a great representative for your company. I called in the am and he arrived in the late afternoon of the same day.
The tech is professional knowledgeable and a wealth of knowledge. I trust him to do the job correctly.
Completed 2 system tune up. Upstairs system has very dirty blower wheel and no secondary water safety device. Downstairs system also has dirty blower wheel and no secondary water safety device. Cleared both drain lines. Filters are good. Upstairs condenser low on refrigerant and has worn capacitor. Main condenser has worn capacitor. Also recommend hard start kit to main condenser and surge protector to both. Also recommend breathe easy air purifier to main level system. Customer declined all repairs and declined maintenance plan.
Accounting Fix for Deferred Revenue
Complete inspection on new system install. Remove old filter and replace with new Aprilaire 610. Find system operating within manufacturer spec. Recommend to install hard start kit and surge protection for outdoor system. Suggest air purifier system to help keep system clean and improve air quality.
Cool pm. Cleaned outdoor units and checked all components. System operation normal at this time. There are ants in up and downstairs outdoor disconnects and in basement electrical compartment. Systems need compressor savers and surge protection. Upstairs system needs inline water safety. Homeowner declined all repairs
Correct deferred revenue for Accounting
No cool main level system. Found system frozen up due to low r410a levels. De iced coil and performed leak search on full system. Leak detector did not detect leak. Most likely leak would be located in evaporater coil. Customer wants to recharge system with leak seal for now and understands that leak seal is not guaranteed and may not work. Recharged system and added leak seal. Tightened loose service top caps.System is cooling at this time.
2 system ac pm check complete. Changed main level filter and left replacement for upstairs. Tested mechanical and electrical components, found upstairs system with pitted main electrical switch, recommend repair. Systems are cooling at this time.
One system at pm check complete. Changed filter. Tested mechanical and electrical components, found weak blower capacitor. Recommend repair. Cleared drain line. Chemically washed condenser coil. System is cooling at this time.
No cool. Found bad condensate pump, replaced pump and vacuum water in drain pan. Iâ€™m doing the ac maintenance today. Found dirty evaporator coil and blower wheel. Found compressor drawing high amps and clogged condenser coil. Chemical clean condenser coil. Replaced compressor saver and added 1 on of Freon. System is cooling at this time
No cool downstair system. Found system frozen, thawed frozen coil by switching to heat so we donâ€™t have to reschedule. Found compressor drawing high amps, phaseout system and low on Freon. System is phaseout and needs to be replace. Owner just want repairs for now. Installed compressor saver and added 2 lbs of Freon. System is cooling at this time
Adjust airflow for daughter bedroom to have better cooling. Warranty call back.
Complete cooling preventative maintenance check. Change filter, check drain and operations. Find system operating within manufacturer spec. Find Evaporator coil badly rusted and drain pan rusted. A/C fan motor making wore and need to keep a check. System operating at this time.
Renew downstairs system cci plan. Upstairs system new install have 1 year cci plan. Complete 2 cooling pm check. Change 2 16x25x1 filter. Find new system operating within manufacturer spec. No concern at this time. Find downstairs system operating with high amp on compressor and making noise but still operating at this time. Need to keep check on contactor and capacitor. Cci plan expires June 28/2020
No cool. Call back from tech was out on 5/21/2019. Check and find system lock out on low pressure. Reset heatpump and system operate. Check and find Airhandler blower capacitor weak reading 14.5/20 uf rated and zone control have no temperature sensor. Replace capacitor and install zone temperature sensor to help control temperature and help from overheating or freezing of coil.
Cooling preventative maintenance. Cleaned outdoor units and checked all components. Changed filter. System operation normal at this time