My technician Gabe, did his due diligence to ensure I was a satisfied customer. 1. Contacted me prior to arriving 2. Arrived on time 3. Got right to work 4. Performed a thorough inspection 5. Informed me about issues that could cause me problems in the future. He provided the info in easy to understand language. 6. He answered my questions about my unit. 7. Provided me with information I wasn't aware of that previous techs failed to mention. I was impressed and definitely a satisfied customer. I would recommend Coomes to anyone who is looking for a reliable company to take care of your HVAC systems.