Called around 2:00PM and a tech was at my house by 3:30 PM on the same day. Justin was very helpful over the phone. The tech Gabe was thorough and took the time to listen to everything we had going on. Gabe serviced our heater and gave some good advice. We call Coomes at least once a year and will continue to do so because the service is great and everything with them so far has been hassle free.