Like every employee at Coomes, Josh was thorough in explaining what he had checked, answered all questions we had, and was respectful of our home by wearing shoe covers to protect our floors and carpets. I highly recommend Coomes if you’re needing a new AC or heater.
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Gabe is awesome and very professional. He came out for an annual check-up on our heating units. Everything was fine, he made some suggestions on how to lower our heating cost. We'll be calling again soon to take advantage of those suggestions.
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Very thorough, personable and professional! So helpful In explaining in detail any and all questions. Team that came out were awesome!
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Abel was here this morning just to do a check up on my system, I wasn’t experiencing any issues. What a polite, courteous and professional young man! Hope Coomes keeps and rewards him somehow …. I thought COVID destroyed good customer service but apparently Coomes has kept it alive. We have used them over 30 years and will continue to do so!
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I was notified when Gabe was on his way. He arrived immediately check out the problem. He took it apart got the part & put the blower motor back together.
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Abel was super easy to work with. He was quick to get to work, very polite and wasn’t overly chatty. My kids were being a nuisance, but he didn’t let it phase him or stop him from doing his work. His report at the end of service was simple and to-the-point. He explained everything plainly—I didn’t feel like I was being “sold”. I would definitely work with him again. The pricing was fine—it seemed fair. I think having the regular service is a great value. Maintenance is always financially painful, but I feel like this company makes it bearable. Overall, I have no complaints. My only gripe is I wish the time frame had been closer to when they actually arrived. We were given a three hour window, and they came near the end of that window, so we were waiting for close to 3 hours, plus the time it took him to do the service. If you’re going to give a time estimate, please aim for a service window closer to when you expect to show up, or give us text updates so we can plan around. That’s my only gripe.
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Abel was so thorough and friendly. He even finished sooner than I expected.
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Great service from Abel Very personable and thorough. I will request him again in the future.
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Bought a super efficient system for the downstairs two years ago. Second floor unit blew out at Christmas last year and we considered only one company — Coomes. We’ve been so happy with both units. Our energy costs are considerably lower, and we love the Wi-Fi thermostats that allow us to manage both systems even away from home. What weren’t expecting was Coomes’ extensive customer service. If we have a question, our calls are returned right away, and twice a year they schedule a visit to service both units and replace high-efficiency filters. We recommend Coomes to anyone who expects good products and exceptional service. Couldn’t be happier with our new heating and AC units!!
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Very courteous technician. Excellent work. Hope I get him next time.
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Diligent, composed, listens well and answers well. Cleaned up some debris in attic. Engaging personality and knowledgeable.
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