Ben was very nice. Got the job done early.
Wonderful, good experience, good explanations, no pressure.
Been dealing with CPI for about 25 years and never had a problem that was not taken care of promptly. Also never had felt that I did not get my moneys worth. Truly a great company to deal with.
Arrived on time. Courteous. Knowledgeable will use CPI again
Great, send him next year
Very polite.Worked in terrible conditions no complaints about the situation.I my opinion it was a management mistake to send a tech out at night in a rain storm to unclog a storm drain.He worked for hours with no success.Del Chasteen Pres.VRV HOA
It took too long to get the replacement equipment, but once it arrived they did a good job getting it installed.
Customer had full back up on septic line from house cleanout to septic cleanout. Could not free up blockage after numerous attempts with drain cleaning equipment. Returned with excavation equipment after utility locates were done. Removed retaining wall that was directly over septic inspection lids. Removed approximately 4 yards of soil and disposed off site. Inlet baffle pipe was directly against concrete inside of tank. This did not allow solids to drain and was the main cause of the backup. Previous repair was not installed correctly. Repaired pipe and tested drains. All flowing well at time of service. Met with landscaping company to go over location of wall repair so as not to block septic lids. Landscaping company will use some of the stones that were removed and handle the cleanup of the rest. They will replace fill as needed. Cleaned up sewage around house cleanout and disposed off site.
No batteries found in flood stop, alarm was not to work Found standing water in drip pan under water heater Through diagnostic discovery found that water appears to be coming into pan through drain hole on sidewall of pan, this pan sits below tile level After water was removed and heater turned back on no water appeared to be pooling under water heater As a courtesy chipped grout and sealed off drain hole with metallic tape inside and outside of pan to prevent water pooling inside pan (no warranty) Through discovery questioning the situation unfolded as followed Water was discovered in basement (concrete slab) in multiple locations including bedroom away from laundry/mechanical room Water pooling in laundry/mechanical room and went under wall into adjacent bathroom and closet standing water on both sides of wall Tenant mopped up water shut down water heater water inlet valve and gas valve this all took place while power was out, during cleanup power was restored cleanup was finished
Kitchen I installed an owner supplied faucet and soap dispenser. I provided and installed new emergency shut off valves for the faucet and dishwasher. Hall bar sink I provided and installed new hot and cold emergency shut off valves with supply lines. Womenâ€™s restroom I provided and installed new emergency shut off valves and supply lines for the bathroom faucet. Menâ€™s restroom I provided and installed new emergency shut off valves and supply lines for the bathroom faucet. Massage rooms I provided and installed new emergency shut off valves and supply lines for all five faucets. The small dispense room I provided and installed new emergency shut off valves and supply lines for the faucet. Massage room three I provided and installed a new mechanical vent and used drain cleaning equipment to clear the obstruction in the line. Massage room four I replaced the existing mechanical vent. After the water was turned back we tested all fixtures and drains. Everything is in great work
Removed section of retaining wall above septic tank that was blocking inlet baffle port. Excavated down to port using backhoe. Cleared debris from top of tank and inspected baffle. Installer of previous repair had extended pipe to far into tank. Pipe was right up against the concrete baffle not allowing pipe to drain. Removed section of pipe to allow for drainage. Will return in 1/14/21 to remove soil and clean up area.
Performed plumbing safety and maintenance inspection. Began inspection by checking incoming water pressure and peak water temperature. The incoming water pressure was at 45 PSI and the peak water temperature was at 124 degrees.* Customer wanted to have the water heater temperature set to 120 degrees. Performed inspection on water heater. All components of the water heater were in good shape and performed as designed. Performed drain and flushing of water heater. While water heater was draining I performed the inspection of all plumbing fixtures in the home. Main water shut off valve for the home was very old. Recommend replacing existing shut off valve with a new shut off ball valve. All plumbing fixtures in the home performed as designed. Refilled water heater and set temperature to 120 degrees. Performed crawl space inspection. All plumbing in crawl space was in good shape and free of any damage and deformities. Customer understood all the benefits of the Kellyâ€™s Club Membership bu
Performed hydro jetting as proposed through outside cleanout Retrieved multiple amounts of soft blockage (toilet paper and sewage) Able to clear blockage Tested drain ran hose for 10 min down cleanout no hesitation As a courtesy plunged inside floor drain arterial that was plugged able to clear All drains inside building are working at this time Video inspection found multiple problem areas both at plastic to concrete transitions First problem is is 5 ft from curb cleanout 6 feet of concrete sewer piping misaligned and belly recommend replacement of concrete pipe causing standing water that slows down solids Second belly is pvc 10 ft from curb cleanoutpvc to concrete unable to get camera beyond this point Sewer piping is 9-11 ft deep No warranty on any drain cleaning attempt to clear blockage only
Upon arrival standing water in both bathrooms Drain diagnostic opened outside inline cleanout port (waived diagnostic charge) Found line was full indicating that plug adapters is downstream between cleanout and city sewer Multiple attempts with power snake spade head unable to clear Root cutting head unable to clear Root cutting head taped to make a large paddle unable to clear Ran camera snake down drain plug feels to be between 20-25 ft down line Resistance indicates soft blockage that cable would go through without clearing Strongly recommend hydro jetting attempt to clear soft blockage No problem drain cleaning attempt to clear blockage only No warranty on any existing plumbing
Customers 40 gallon water heater was leaking from bottom. Tank was original to home approximately 20 years old. Shut water off to tank and removed original tank. Provided and installed new 40 gallon Bradford White natural gas atmospheric water heater to code. Turned water back on to tank and bled air from system. Had customer bleed air from taps inside home. Tested for leaks on both gas and water supplies. Lit tank and set temperature to hot position. Informed customer on how to set higher and lower temperatures on valve and how to relight pilot. Disposed of old tank.
Arrvied onsite per customer request of getting his furnace looked at. Upon arrival I found the furnace to not be operating correctly. Offered customer pricing for a replacement as well as a diagnostic. Customer elected to do a diagnostic so I began. Upon going through my diagnostic I found the flame inside pilot to ignite but would not stay lit. Got on the phone with tech support and had a conversation. Tech Support Conversation: Got on the phone and spoke with a man named Ted, Ted walked me through the possible secenarios for the reason I was getting a measurement that was bouncing between 1.1UA and 1.6UA when testing my flame sensor. He left me know that the issue Iâ€™m most likely having is with my venting(roof jack). So that is where I started, disconnected the cap on top of the roof and found the venting to be corroded. Took apart both 45 degree offsets on top of the furnace and found them to be corroded and leaking. After reading through the manual we discovered the way the u
Arrived on site. Customer complaint of leaking basket strainer in right side 2 compartment sink, provided options to rectify the issue. Removed existing under sink waste piping and existing basket strainer. Provided and installed new under sink waste piping and shallow basket strainer. Garbage disposal is missing the locking clip for the tailpiece of the waste piping that extends from it. Utilized a hose clamp on the waste piping in the mean time but informed the customer that there is no warranty or guarantee on the connection to the garbage disposal due to missing component. Recommended to purchase the garbage disposal locking clip to replace the hose clamp at the first available opportunity. Filled both sinks completely fully of hot water and let them both drain into the waste piping. Checked for leaks, no leaks were identified. With the customer present, ran water into both sinks and filled both sinks up and let them drain. Customer confirmed no leaks were present. Let the sink run
Was marked as a plumbing KCM but was supposed to be an HVAC KCM. Contacted the office and they will reschedule with customer. No charge today.
Customer had sewer line backup from septic to home and coming out of two clean outs on outside of building. Used hydro jetter numerous times to try to free obstruction. Large amounts of soft debris came out of cleanout during the process. Could only get line to partially drain. Equipment became stuck in line twice but eventually freed. Inlet baffle on septic is under Boulder retaining wall that is approximately 6 ft high. Cannot gain access to it with out removal. The way the equipment behaved and sticking twice, the line may be broken. Cannot tell with line full of water. Excavation will need to be done to access inlet and repair Maled area for location of utilities.
Mail invoice Arrived onsite to perform a leak search on some radiant piping under the flooring near or in an office space. Last trip I had repaired a manifold, and attempted to locate the valving for that section of radiant piping that controls the Office, was unable to locate a valve on that date. Left the mini feeder on the boiler system at 18 inches of water, when I arrived today there was a significant amount of water in the office space and the mini feeder had gone down to 15 inches of water, meaning that there is a active leak on the boiler system. Today, I began a demolition leak search by chipping away the jipcrete near the inside walls as that showed the most signs of water leaks. Discovered that in the corner of the office there was small puddles of water but didnâ€™t locate any radiant piping in the demolition performed today. Which leads me to believe it is coming from the radiant piping either in the hallway or the kitchen/ living room space. Located the valve to what I
Performed backflow test on 1 inch RPBA for dock isolation. Passed test. Will forward test results to local water purveyor.
Arrived on site to re-insulate the base-can below the furnace. Put all new insulation inside the base-can and sealed it back up. Ensured the furnace was operating correctly upon leaving. Thank you for choosing CPI Plumbing and Heating Inc.