Jon was very careful and detail- oriented.
Challenging issue, still not resolved but Jose was great with communicating what he was doing and what the issues are.
CPI was able to give us an appointment the next day after we called. We had a leaking pipe dripping too much water to wait very long to get it fixed. Also we wanted a complete renewal of part of our system done; it was all accomplished in one afternoon. Our repairman, Andy, did an exceptional job and we welcome him back again to fix plumbing issues when they arise.
Well mannered and wore mask at all times. Only concern was many dark scuff marks on hardwood floor. Suggest a large sheet or blanket to cover entire area where they had to lay down to work under sink.
Christ & his associates did a job above & beyond the norm. So glad had these gentlemen take care of my issues.
Coady has done a great job.
Satisfied with service
Andy was polite and fixed the repair. Love CPI
10/27/2020 Performed annual maintenance and safety inspection for customer. Adjusted bathroom sink stopper now sink is able to drain properly. Second bathroom sink is draining slow starting to back up so removed trap and used cable through drain line retrieving hair blockage. Reattached trap under sink verifying drain line is now clear and flowing properly. Noticed emergency shut off valves are multi turn valves so will give estimate to replace with ball valves. Also will give estimate for slow closing toilet seat. Thank you for choosing CPI Plumbing and Heating.
10/27/2020 Confirmed with customer that bathroom sink was not draining. All other fixtures in the building are draining properly determined blockage inside secondary drain line. Removed trap under sink used cable through drain line retrieving hair blockage. Reconnected trap under sink verified drain is now flowing properly and no leaks present. Thank you for choosing CPI Plumbing and Heating.
10/27/2020 Removed old toilet with a broken handle and installed new kohler Santa Rosa toilet. Replaced wax ring, toilet bolts, china caps and supply line. Tested toilet multiple times verifying proper drainage no leaks present. Thank you for choosing CPI Plumbing and Heating.
Customer complaint of water leaking from base of toilet. Pulled and reset existing toilet under warranty. Pulled toilet and cleaned surface area of caulking and any debris. Installed new closet bolts and wax rings with water supply line. Reset existing toilet and applied new caulking all the way around the toilet. Did make customer aware of flooring being slanted towards the back and not level. Cleaned up work area. Thank you for choosing CPI plumbing and heating.
Performed diagnostic residential gas water heater Checked gas pressure pre and post gas valve No error codes Tankless rescaling was performed on prior visit 11 yr old tank no records of service Per tech support reccomendation cleaned burners and housing insects and debri Cleaned fins on heat exchanger Reassembled all components Reset gas pressure to proper working pressure This cleaning is an attempt to fix fluctuation in hot water No warranty on any existing plumbing If problem persists recommend replacement of tankless unit Left option to replace unit
10/26/2020 Confirmed customers mainline is backed up. Used camera in basement through cleanout and located blockage in line near large tree. City will be cutting down tree on Friday. Will also need root ball removed prior to repairing drain. Customer wants line replaced so we will give estimate to replace drain line. Thank you for choosing CPI Plumbing and Heating.
Arrived on site. Existing 50 gallon NG atmospheric water heater had been leaking from top. Water had been previously turned off and partially drained. Discussed options for replacement with both Aaron and Gail. They approved the replacement with a Bradford white 50 gallon NG atmospheric water heater. Shut off gas to water heater. Due to a large amount of rust inside the tank, I used 5 gallon bucket to dispose of remaining contents into catch basin located in the street. Existing water heater stand could not be repurposed due to diameter of new water heater. Notable crossover from cold to hot connections was discovered during removal process . Provided and installed a new three-quarter inch water shut off on the Hot side at no additional cost. Replaced water flex, expansion tank, gas flex, strapping, and drip leg. Filled with water. Purged air at laundry sink. Still lots of rust in water. Turned on gas supply, fired heater, and set temperature. Checked for CO and
Performed work as proposed. Replacement for kitchen faucet and emergency shut off valves. Needed to have city come out and shut off water. Removed existing hot and cold emergency stops as well as existing kitchen faucet. Wiped down surface area. Installed new kohler simplice pro faucet in vibrant stainless. Installed new hot and cold quarter turn emergency shut off valves. Was ready to turn water back on to test but city was out working on the customers meter, replacing main shut off on customers main water line. Informed Cindy that I would be returning later in the day to test my installs after city completed their work. Came back out to test kitchen faucet and emergency stops, checked for leaks. No leaks at this time. Thank you for choosing CPI plumbing and heating.
Arrived onsite customers furnace is not working. Discovered that the unit is 28 years old. Unit is not in very good shape, inducer motor has a ton of stuff built up inside of it. Presented pricing for a replacement of the unit with a 95% furnace and an 80% furnace. Also presented pricing to perform a diagnostic. Customer informed me that he would like to go ahead with a replacement he was unsure of which unit he would like to go ahead with. Will follow up with warranty information. Customer is going to Arizona for 4-6 weeks and will call to put half down once he chooses which unit he would like. Thank you for choosing CPI Plumbing and Heating Inc.
Built up pricing for bidet toilet seat. Emailed pricing to customers email.
Customer called in with a leak at a piping connection for the cold supply for the kitchen faucet. Arrived on site and inspected the issue. There is a hose spigot connection off of the kitchen sink cold water supply piping that is leaking. Provided pricing to replace the hose spigot and repair the leak. The customer accepted the pricing. Shut off water to the home and drained the system down. Removed the leaking piping and hose spigot. Installed a new frost free hose spigot and new pex piping to replace the existing leaking copper pipe. Restored water to the home and bled air from the system. Observed the repair under full pressure. The repair is working as designed. The leak has been repaired and the system is ready for operation. Thank you for choosing CPI Plumbing & Heating!
Performed plumbing and maintenance inspection. When I arrived on site Mr. Brown showed me an outside hose bib that has a leak even when fully closed. Mr. Brown also showed me a leek in the upstairs powder room sink that is only on the hot side. I recommend replacing bad hose bib and a diagnostic on powder room sink to find out why it is leaking. I began the inspection by checking the incoming water temperature and pressure. The incoming water pressure was at about 68 PSI. The temperature was checked at all bathroom and kitchen faucets and came out at or below 130 degrees. I performed inspection Bradford white water heater. I tested all components of Water heater which all performed at great capacity. I drained water heater into Mr. Browns designated area. After draining and clearing water heater I refilled and purged the air and reset heat to previous settings. I checked all fixtures in all bathrooms, laundry room and kitchen all of which performed at great capacity except for the disc
Customers existing garbage disposal was not working and their master bathroom sink had a very slow drain. Remove existing garbage disposal and install new Insinkerator disposal. Tie into existing undersink plumbing. Remove p-trap in master bathroom and clean out pop up assembly and trap assembly. Reset existing trap. No leaks present. No warranty on drain cleaning. Thank you for choosing CPI. Note: Tied disposal drain in directly to disposal as it was installed before. Recommend customer has hole drilled in countertop for air gap installation.
Arrived on site for annual safety and maintenance inspection. Tested all fixtures for proper drainage and function. All under sink waste piping is free of leaks and all fixtures are receiving satisfactory temperature and pressure. Did not exercise plunger style emergency stops per homeowner request. Provided option for replacement of all plunger style emergency stops in the home. Customer has a lavatory sink with a slow drip. Provided options for replacement of cartridge as well as replacement of faucet. Inspected crawl space for signs of leakage, rodents and to assess condition of sewer main and water piping. All visible water piping in crawl space is insulated and sewer main is in good condition. Drained and flushed hot water heater, then purged air from the lines at fixtures. Set water heater back to existing temperature setting. Thank you for choosing CPI Plumbing & Heating!
I removed the leaking natural gas water heater from the garage. I provided and installed a new 50 gallon natural gas atmospheric Bradford White water up to code with a new pan drain piped to the outside of the home. I tested all of gas lines with a soap test and an electronic gas sniffer and no leaks were detected. * Full two year warranty by CPI * Six year parts and tank warranty by Bradford White