Super nice, very conscientious, explained everything clearly. Answered all my questions, gave me up front pricing options. Couldn’t be happier, really appreciate your work!
very helpful and gentle man with a lady that does not understand all computer type programs on new equipment i appreciate his work thank you
One day after calling the CPI office, the team of two showed up promptly at the beginning of the appointment window, assessed the situation, and went to work. They were efficient, thorough, courteous, and considerate of our time and property. While the cost was significant, it was reasonable considering the time required to complete the repair.
From start to finish, he was polite, thorough and personable as well.
The CPI Team was amazing and specially the plumber that visit the site. He went on and beyond and was extremely helpful.
Spent the time to explain to me exactly what was going on, repaired what they could and set a game plan in action for the rest
Manny was wonderful with his communication and super professional.
Very courteous and helpful. He explained everything he was doing or did. Gave me several opportunities to ask questions and was considerate.
He is awesome. . Very friendly went above and beyond to make sure everything was write!! You better keep him around!!!
Service was thorough and professional. I highly recommend CPI
Efficient and friendly folks. Only a few minor disruptions over the two-day installation process.
As always, CPI Plumbing was on time and completed the job in their usual professional manner. I trust the work that CPI performs and wouldn't have anyone else do it.
Great man great job well done
Arrived onsite to test Backflow device. Backflow device passed the test and test results will be forwarded to the water provider. Thank you for choosing CPI Plumbing and Heating!
Gave pricing for multiple items that need repair. Sent quotes to customer. He will go over estimates and call if they want to move forward.
Checked customer complaint about a leak in the yard from the sewer. The customer had a sewer leak in the yard and he wanted to replace his sewer line. The customerâ€™s home was about 120 years old and so was the drain line. Presented customer pricing to pull the toilet and camera the drain line to locate the area. After pricing was approved I laid down a rug to protect the customerâ€™s floor from damage. I pulled the toilet and performed the camera inspection. About 10 feet in the line I discovered standing water after about 5 more feet I was unable to see anything in the pipe. Presented customer pricing to attempt to clear the main line with an auger. The customer decided that he did not want to attempt to clear the line at this time. He just wanted to have the pipe located and marked so he could have it replaced. I marked the drain line and the depth for the customer. Performed toilet reset. The toilet was reset with a new wax ring closet bolts and china caps. I caulked the toilet wi
Hose bib froze and cracked Turned the water off to house Cut into drywall opening a 8â€X8â€ square Replaced the hose bib Turned water back on and tested for leaks Place access panel over hole Open up the wall under the kitchen sink found a cracked copper waste line that looks like it is just been slowly eating away overtime. The pipe is not accessible without cutting into the cabinetry and the amount of water that has emptied into the wall cavity space I highly recommend reaching out to Prydry. Someone that is a water damage expert needs to come in and figure out a game plan I fully disconnected the dishwasher and the kitchen sink to make it easier for them to get in the cabinetry and do work we need to replace the copper waste pipe in the wall so I believe the cabinets will have to be removed from the wall and the drywall opened to gain access.
This is a price for CPI to complete excavation and re-install a customer supplied yard hydrant. CPI cannot warranty any fixtures that have been supplied by customer. Arrived onsite to customers house to having partially excavated outside yard hydrant. Customer had already purchased a new yard hydrant and was requesting us to install it. Gave customer pricing for CPI to complete excavation and to replace outside yard hydrant. Customer accepted pricing. Put white paint down in order to call utilities. Called for locates and attempted to collect half down but card on file has expired. Locate Ticket # 22166905 5-9-22 arrived onsite to complete work as proposed. Began by completing excavation. Provided and installed fittings to be able to install customer supplied yard faucet. Once installation was complete checked for leaks. No leaks were present. Back filled with pee gravel. Customer has a pond UV filter and is requesting either a referral or CPI to work on system. Thank
Performed video inspection of toilet drain Found that there is a belly in toilet drain and where this drain meets another toilet drain water and solids are being push up the toilet drain the camera reel went in, from there water drains slowly back and down mainline. To correct floor must be cut to excavate and expose plumbing drain for repair Also left option to adjust tile shower and floor drains in both bathrooms that are being redone. Thank you for choosing CPI for your plumbing needs
Arrived at customers home due to concerns with a water leak under the bathroom sink causing damage. Upon inspection of the hot side emergency stop, it was discovered that there was a weeping leak beneath the emergency shutoff valve. Provided customer options for replacement and customer accepted the option for a new emergency stop and a new supply line was installed as well as a courtesy. After replacing the emergency stop, we tested for leaks multiple times and there was no leaks detected showed owner paper towel was dry after wrapping new thread seal Hot water has been restored to residence No warranty on any existing plumbing or plumbing fixtures Thank you for choosing CPI Plumbing and Heating!
Arrived onsite to customers complaint of not enough hot water. This is a new issue that just started roughly 2-3 weeks back, it will run hot for a couple minutes than it will turn Luke warm. When we arrived we noticed that the hot water heater is running. Temperature is 120 for a couple minutes and than turns cold. Presented pricing for diagnostics, customer approved work. Inspected the dip tube. Dip tube appeared to be in good condition however we were unable to view the entire dip tube as it would not pull out. Removed mixing valve from the system, system provided hot water constantly. However we did notice that with the thermostat set to 120 the water temperature was up at 140 degrees. Burners would fire with water temperature at 136 and thermostat set to 120. This tells us that the gas valve is not reading temperature correctly. Recommend both the mixing valve and gas valve be replaced. Customer declined the replacement of the gas valve, accepted pricing to rebuild the mixing valve
Arrived on site per customer complaint of a leak under his kitchen sink. Customer had cast iron drain piping that had decomposed and had a hole in the bottom of the trap arm. In the crawlspace, cast iron piping eventually connected to black abs. Presented pricing for repair as well as options for kitchen sink drain repipe to get rid of the cast iron drain piping. Customer decided to move forward with the repair. The trap piping was also showing signs of deterioration and age, presented add on pricing for replacement of trap piping, which was accepted by customer. Removed trap piping and carefully cut away the drywall behind the kitchen sink, exposing the drain piping. Disconnected and removed cast iron San tee and replaced with PVC san tee. Installed new trap piping and secured all connections. Load tested the sink 3 times inspecting for leaks. No leaks were identified. CPI is not responsible for drywall repair. Thank you for choosing CPI Plumbing and Heating!
Customer called about low water pressure in the home. Upon arrival, inspected pump house and found that the booster pump is constantly running and water can be heard running through the softeners. Provided pricing to perform a leak search diagnostic and explained that if we suspect the leak is in the yard they will need to hire a leak detection company. Referred them to American Leak Detection. Customer accepted pricing. As we were walking to the truck, we walked by a yard hydrant that is definitely leaking from the base. Showed the customer. Water is clearly running and it can be heard when near the unit. Hydrant is completely loose. Provided pricing to excavate and replace the yard hydrant, customer accepted. Waived diagnostic fee. Explained that we will have to wait for locates to be completed and they take at least two business days. Collected half down, called in utility locates. Ticket #22176016 Day 2: Arrived on site to perform work as proposed. No utilities had been marked in
TESTING ONLY DO NOT BATCH TRY #2
Checked customer complaint about a two leaking hose bibs. The customer had two hose bibs that should leak out the handle when turned on and wanted them replaced. Presented customer pricing to replace the hose bibs with new ones. After pricing was approved I took a half down deposit for the work. The customer did not have time to have the work performed today. The work will be scheduled for a later day that is convenient for the customer. No work was performed at this time. CPI is not responsible for any damages caused by the leak. Thank you for choosing CPI Plumbing and Heating. 4/25/22 - The customer called in to cancel this work as they were able to get it done by another company for less. We will be refunding the full deposit. - CH
Arrived at customers house Customer stated that his shower is leaking from the tub faucet They had this problem last year and had us come out and change out the shower cartridge and would like this one replaced as well Gave customer pricing to replace shower cartridge Customer agreed to pricing Started to perform work proposed Turned water off to house Drained remaining water in house Removed old shower cartridge Installed new Kohler shower cartridge Turned water on to house Tested for leaks No leaks present Cleaned up work area Checked for leaks No leaks present at this time Reinstalled shower trim Applied clear caulking around shower trim Notified customer that it takes about 24 hours for caulking to dry Thank you for choosing CPI Plumbing and Heating
Completed the work as proposed ran half-inch black iron gas piping over to the heaters new location and also ran a three-quarter inch copper vent pipe off of the gas regulator and how to connect the heater gas sniffed all of it with a tester then turned on heater to make sure it worked
Arrived onsite to test Backflow prevention devices. Tested ones on SE corner of lot and both passed test. Moved to ones on NW corner of property and found that no water was present to device after beginning started test. Waited while ryan tried to restore water but will have to return at later time once water is on to devices.