Arrived at KOA Customer stated that they have a broken septic line Gave customer pricing to perform diagnostic Customer agreed to pricing Started to perform work proposed After checking septic tank we noticed that is is completely full Notified customer that they will have to empty tank out before we can dig Customer stated that they will call septic company and then will call us back to reschedule Notified customer that while we were there that we had seen a backflow preventer that is leaking and would give pricing for that as well Customer acknowledged and agreed Thank you for choosing CPI Plumbing and Heating