Arrived on site to preform annual maintenance inspection. At this time noticed all angle stops in home are full turn style stops. Found that washing machine hoses are rubber and that lavatory sink is slow to drain. Gave pricing for all options, customer requested quotes be emailed. Customer at this time agreed on pricing for replacing filters in water softener. Found that no salt was present in bryne tank, informed customer. Customer stated that she was never told about maintenance or informed on how system works, quoted “very little communication was done”. Customer at this time appreciated the services preformed and requested for a membership renewal. At this time she will be getting salt for bryne and would like a technician out to show her and explain how system works. During annual maintenance inspection we drained and flushed the water heater five times to ensure as much sediment was removed as possible. Thank you for choosing CPI Plumbing and Heating Inc.