Our cat took a liking to Chris immediately, so it was no surprise that Chris was friendly as well as professional. And he remembered our house from last year's visit.
Overall Experience
Quality
Price
Convenience
Customer stated water filtration system was making a strange noise. Performed diagnostic on water filtration. Ran water sanitizer through a cycle verifying no leaks and unit is functioning properly. Provided estimate to replace water sanitizer due to age. Also provided estimate to replace filters. Tested water Iron= 0 Ph= 7.5 Hardness = 1 Thank you for choosing CPI plumbing and Heating.
Arrived onsite and customer wanted us to go over hydronic system. Customer currently has a tankless water heater that is doing space heating and DHW informed customer of the dangers of doing so and that health complications can arise from having an open loop heating system. Tankless water heater seams to be able to only meet the demand of the system for DHW but cannot handle both. When turning on zones tankless will not always fire up due to what is believed to be caused by a low limit fire that will limit the minimum fire capacity on unit All zone pump modules and pumps appear to be functioning, but control strategies have no been set up properly and are likely unable to perform due to current unit installed, piping configuration, lack of hydronic knowledge. Before work had started I informed customer of issues with system and highly recommended we replace system with correct system for application. Customer stated he wanted unit looked at and fixed if it needed it. Told cust
Performed work as proposed. Excavated down to mainline outside building. Found root from tree had broke mainline and raised piping. Had to excavate closer to building to remove back grade. Installed new section of sewer line and 2 way clean out. Tested all fixtures in the building verifying proper drainage. Verified proper grade on sewer line. Backfilled excavated area. Thank you for choosing CPI plumbing and Heating.
Customer stated drains are backing up and there is a leak in the crawlspace. Provided estimate to attempt to clear mainline and customer agreed to work. Used cable through septic inlet baffel. Used camera finding mainline has been crushed at about 40 feet from septic tank. Used hydro jetting towards blockage and got mainline to drain to septic. Crushed pipe is still there and will need to be replaced. Provided estimate to install clean out outside and replace crushed section of mainline. Called utility locates and will schedule job when locates are completed. Customer is going to replace waste and overflow. Dig #22501494 No warranty or guarantee on drain cleaning. Thank you for choosing CPI plumbing and Heating.
Customer is requesting we remove buffer tank and recirculating system. Buffer tank is currently leaking. This excludes insulation, warranty or guarantee on existing system, tankless diagnostic. Tankless will not function the same. Customer will experience a “cold water sandwich” and longer wait times for hot water will be increased. Arrived on site and customer stated that the buffer tank on the tankless water heater system was leaking. Customer showed us to an outdoor unit with a Bosch buffer tank attached. Bosch tank was leaking significantly. Talked with customer and he had stated he needed hot water to operate his business. Customer also stated that he has to flush his tankless unit two times a month and water would come out brown. Tested water and found 15 grains of hardness to be present. Informed customer that water treatment is an absolute necessity for this application with a tankless water heater. Offered customer pricing to replace all piping and remove buffer tank i
Performed annual safety and maintenance inspection. Inspected all visible plumbing in the home, tested all faucets, toilets and tubs/showers, tightened all under sink drain piping and tested for leaks. Drained and flushed hot water heater, and Inspected crawlspace condition, water piping and drain condition. The home’s plumbing has no visible imperfections. The hot water heater is a Bradford White 50 gal electric and is 2 years old. The water heater is working as designed.
Arrived on site. Customer complaint of electric hot water heater not producing any hot water. Provided the customer various options to diagnose the problem or replace the hot water heater. Conducted a residential electric water heater diagnostic. Upon initial inspection, I noted that the water heater did not have a grounding wire or seismic strapping, the electrical cable was not armored, the temperature and pressure relief valve discharges directly into the crawl space and that no drain pan or drain line was run from the water heater to the outside of the home. Shut off the breaker to the water heater. Checked terminals 1 and 3 to confirm 0 volts. Noted 246 volts with the breaker off. The customer or handyman who was present were not aware that the breaker panel labeled hot water heater does not isolate power supply to the hot water heater. Shut off main power to the home and confirmed 0 volts at the water heater terminals 1 and 3. 0 volts were present. Checked the thermal reset bu
Arrived on site. Customer complaint of electric hot water heater not producing any hot water. Provided the customer various options to diagnose the problem or replace the hot water heater. Conducted a residential electric water heater diagnostic. Upon initial inspection, I noted that the water heater did not have a grounding wire or seismic strapping, the electrical cable was not armored, the temperature and pressure relief valve discharges directly into the crawl space and that no drain pan or drain line was run from the water heater to the outside of the home. Shut off the breaker to the water heater. Checked terminals 1 and 3 to confirm 0 volts. Noted 246 volts with the breaker off. The customer or handyman who was present were not aware that the breaker panel labeled hot water heater does not isolate power supply to the hot water heater. Shut off main power to the home and confirmed 0 volts at the water heater terminals 1 and 3. 0 volts were present. Checked the thermal reset bu
Arrived on site. Customer complaint of electric hot water heater not producing any hot water. Provided the customer various options to diagnose the problem or replace the hot water heater. Conducted a residential electric water heater diagnostic. Upon initial inspection, I noted that the water heater did not have a grounding wire or seismic strapping, the electrical cable was not armored, the temperature and pressure relief valve discharges directly into the crawl space and that no drain pan or drain line was run from the water heater to the outside of the home. Shut off the breaker to the water heater. Checked terminals 1 and 3 to confirm 0 volts. Noted 246 volts with the breaker off. The customer or handyman who was present were not aware that the breaker panel labeled hot water heater does not isolate power supply to the hot water heater. Shut off main power to the home and confirmed 0 volts at the water heater terminals 1 and 3. 0 volts were present. Checked the thermal reset bu
Arrived on site. Customer complaint of electric hot water heater not producing any hot water. Provided the customer various options to diagnose the problem or replace the hot water heater. Conducted a residential electric water heater diagnostic. Upon initial inspection, I noted that the water heater did not have a grounding wire or seismic strapping, the electrical cable was not armored, the temperature and pressure relief valve discharges directly into the crawl space and that no drain pan or drain line was run from the water heater to the outside of the home. Shut off the breaker to the water heater. Checked terminals 1 and 3 to confirm 0 volts. Noted 246 volts with the breaker off. The customer or handyman who was present were not aware that the breaker panel labeled hot water heater does not isolate power supply to the hot water heater. Shut off main power to the home and confirmed 0 volts at the water heater terminals 1 and 3. 0 volts were present. Checked the thermal reset bu
Arrived on site. Customer complaint of electric hot water heater not producing any hot water. Provided the customer various options to diagnose the problem or replace the hot water heater. Conducted a residential electric water heater diagnostic. Upon initial inspection, I noted that the water heater did not have a grounding wire or seismic strapping, the electrical cable was not armored, the temperature and pressure relief valve discharges directly into the crawl space and that no drain pan or drain line was run from the water heater to the outside of the home. Shut off the breaker to the water heater. Checked terminals 1 and 3 to confirm 0 volts. Noted 246 volts with the breaker off. The customer or handyman who was present were not aware that the breaker panel labeled hot water heater does not isolate power supply to the hot water heater. Shut off main power to the home and confirmed 0 volts at the water heater terminals 1 and 3. 0 volts were present. Checked the thermal reset bu
Arrived on site. Customer complaint of electric hot water heater not producing any hot water. Provided the customer various options to diagnose the problem or replace the hot water heater. Conducted a residential electric water heater diagnostic. Upon initial inspection, I noted that the water heater did not have a grounding wire or seismic strapping, the electrical cable was not armored, the temperature and pressure relief valve discharges directly into the crawl space and that no drain pan or drain line was run from the water heater to the outside of the home. Shut off the breaker to the water heater. Checked terminals 1 and 3 to confirm 0 volts. Noted 246 volts with the breaker off. The customer or handyman who was present were not aware that the breaker panel labeled hot water heater does not isolate power supply to the hot water heater. Shut off main power to the home and confirmed 0 volts at the water heater terminals 1 and 3. 0 volts were present. Checked the thermal reset bu
Arrived on site. Customer complaint of electric hot water heater not producing any hot water. Provided the customer various options to diagnose the problem or replace the hot water heater. Conducted a residential electric water heater diagnostic. Upon initial inspection, I noted that the water heater did not have a grounding wire or seismic strapping, the electrical cable was not armored, the temperature and pressure relief valve discharges directly into the crawl space and that no drain pan or drain line was run from the water heater to the outside of the home. Shut off the breaker to the water heater. Checked terminals 1 and 3 to confirm 0 volts. Noted 246 volts with the breaker off. The customer or handyman who was present were not aware that the breaker panel labeled hot water heater does not isolate power supply to the hot water heater. Shut off main power to the home and confirmed 0 volts at the water heater terminals 1 and 3. 0 volts were present. Checked the thermal reset bu
Arrived on site. Customer complaint of electric hot water heater not producing any hot water. Provided the customer various options to diagnose the problem or replace the hot water heater. Conducted a residential electric water heater diagnostic. Upon initial inspection, I noted that the water heater did not have a grounding wire or seismic strapping, the electrical cable was not armored, the temperature and pressure relief valve discharges directly into the crawl space and that no drain pan or drain line was run from the water heater to the outside of the home. Shut off the breaker to the water heater. Checked terminals 1 and 3 to confirm 0 volts. Noted 246 volts with the breaker off. The customer or handyman who was present were not aware that the breaker panel labeled hot water heater does not isolate power supply to the hot water heater. Shut off main power to the home and confirmed 0 volts at the water heater terminals 1 and 3. 0 volts were present. Checked the thermal reset bu
Arrived on site. Customer complaint of electric hot water heater not producing any hot water. Provided the customer various options to diagnose the problem or replace the hot water heater. Conducted a residential electric water heater diagnostic. Upon initial inspection, I noted that the water heater did not have a grounding wire or seismic strapping, the electrical cable was not armored, the temperature and pressure relief valve discharges directly into the crawl space and that no drain pan or drain line was run from the water heater to the outside of the home. Shut off the breaker to the water heater. Checked terminals 1 and 3 to confirm 0 volts. Noted 246 volts with the breaker off. The customer or handyman who was present were not aware that the breaker panel labeled hot water heater does not isolate power supply to the hot water heater. Shut off main power to the home and confirmed 0 volts at the water heater terminals 1 and 3. 0 volts were present. Checked the thermal reset bu